On July 19, 2024, a faulty software update by cybersecurity company Crowdstrike took down millions of Microsoft Windows operating systems all over the world. 

It caused computers to crash and lock, displaying the so-called “blue screen of death.” 

The outage led to widespread disruption across multiple sectors of the global economy, including airlines, banks, hospitals, businesses and even governments like ours in New York State.

Dubbed the “largest IT outage in history,” it caused more than $10 Billion in financial losses, impacting some businesses for weeks or even months.

By contrast, ITS worked round the clock to bring critical New York State systems back online within 24 hours. The State’s IT provider swiftly remediated tens of thousands of blue screens – by hand and at hundreds of different locations across the State – so agency employees could get back to work and New Yorkers could continue to access the services they needed. 

This is the story of how a large government agency worked as a team to mitigate the impact of this worldwide outage. 

It’s a story of neighbor helping neighbor, of employees from every department, even the non-technical ones, being deputized as technicians to lend a hand, resulting in a highly coordinated and massive response effort the likes of which we have never seen. 

This is the story of skill, leadership and determination, of going the extra mile to get the job done. 

This is OUR story of New York’s response to the Global IT outage: one year later. 

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.

All indicators show that cybercrime is definitely on the rise. People spend more time online than ever before, and new technologies and techniques are creating more possibilities for criminals to target and exploit unsuspecting victims.

On this episode of the IT’S A Tech Podcast, Ben McFarland, NYSOC Shift Lead and Anthony Mosher, CIRT Incident Response Analyst share insights about how the Blue Team keeps NYS systems secure, what our guests learned at the recent NYS Cybersecurity Conference, and how you can also be a cybersecurity hero.

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.

At ITS, empowering leaders from all sectors of the organization is crucial to our agency’s success. Our workforce is made up of diverse professionals with different levels of experience who bring a variety of backgrounds to tackling challenges, which fosters an environment beneficial to unique and creative results. 

Today, Executive Deputy Chief Information Officer Jennifer Lorenz joins us for a wide-ranging discussion about the best way to deliver IT solutions, get things done for our client agencies and the people of New York, and ultimately achieve operational excellence. 

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.

How does ITS approach and configure online spaces where the public interacts with New York State agencies and make that experience better? 

Listen to the latest episode of the “ITS a Tech Podcast,” featuring Jesse Gardner, Director of User Research at ITS and Eric Steinborn, Design System Lead. Learn more about human-centered design and how it is helping New Yorkers access services in better and even more efficient ways. 

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.

It’s a new year, and ITS is continuing to grow and change in positive ways that will benefit all New Yorkers. 

The digital needs of the state are evolving, and ITS is working hard to meet that challenge head on, thinking outside the box to provide the best possible products and services. 

These changes include a transition to a new dedicated agency service model, which optimizes relationships with client agencies. 

ITS is truly an agency on the rise, especially focused on key areas that are impacting the State today: cybersecurity, customer service, AI and digital transformation. 

The Governor’s recently released Executive Budget has outlined support that touches all of these areas. 

In this episode, we take a deep dive into exactly what the Executive Budget means for ITS and for New York, including how it will keep costs down, improve efficiency, and build a better and more affordable tomorrow for our communities.

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.

Our topic this week is cybersecurity. By way of context, ITS is charged with protecting the State’s systems from cyber intrusion and attack. The threats we face today are more numerous, more sophisticated and potentially more dangerous than ever, and because of its size and its standing in both government and in the financial world, New York is always a target for cybercriminals. 

Safeguarding our overall environment is a big challenge, but thanks to the tools we have, and our talented and hardworking cyber professionals, we are ready to tackle it.

On this episode, we learn the only way to protect New Yorkers from cybercriminals is to…act like cybercriminals?! New York State Chief Information Officer Dru Rai chats with special guests Mark Bilanski and Jared Hoffman from the CISO Red Team. Learn more about how their crucial work strengthens New York State’s cybersecurity posture.

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.