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It's All About Experience Management (XM)
It's All About Experience Management (XM) episodes
- Great Leaders impact performance by 30% featuring guest Michael Useem
In this episode of It's All About Experience Management, Jason Bradshaw catches up with Michael (Mike) Useem of Wharton.
During the conversation, Mike shares that great leaders can have a 30% impact on the result of a team or business. Mike shares how great leaders do this by living on the edge, constantly evolving, and learning.
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34 min - Culture Can Change Everything featuring guest Jim Inglis
Jason S Bradshaw caught up with Jim Inglis, the author of Breakthrough Retailing.
Jim is a world-renowned expert with sixty years of experience in the retail home improvement industry.
In this episode, Jim shares how culture plays a significant part in defining the experience delivered to customers.
Jason and Jim discuss culture, the need to move quickly, and that delivering results is important.
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33 min - Welcome to the It's All About Experience Management Podcast
This is a brief introduction to the show and a call out for those leaders, authors, and thought leaders who are transforming their businesses through an intentional focus on the experiences created to share their stories.
For those that would like to be guests on the show, they can visit guest.allaboutxm.com
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3 min
About It's All About Experience Management (XM)
From the publisher's feed
It's All About Experience Management is a podcast that explores the business of experiences.
On each episode, our host Jason Bradshaw interviews guests from around the world who have transformed their businesses through experience management.
We'll explore how to create breakthrough experiences that lead to business growth in sales, marketing, customer service, IT, operations, product design, and human resources — every aspect of your business has an impact on the experiences ultimately delivered.
On each episode, you'll hear from leaders like you as well as authors and thought leaders who will share how they've improved the experience in their organization to transform their business and grow.