It's All Just a Bunch of BS

Emotive Technologies is a technology-based research company that - in just over two years - has quickly mobilized to develop APEX, a world-class SaaS-based scoring capability to help brands understand and navigate changing business landscapes and audience expectations. Collaborating alongside on some of the brightest minds in academia and working with some of the most well-known brands, Emotive's defines, tracks and helps strengthen audience engagement for organizations across industries.

Nick Bond has made a cåareer understanding people. After graduating from the University of Calgary, Nick decided to focus his energy on the data and analytics side of the industry. Earning his stripes for the first seven years of his career in market research with Ipsos, Nick moved to FGL Sports – part of the Canadian Tire Group – to take a leadership role on the strategic marketing planning team on behalf of well-known brands such as Sport Chek, Atmosphere, and Sports Experts in Quebec. After 5 years, Nick was lured to the agency world and began his foundational work on defining, measuring, and tracking audience engagement.

Hello BS Listeners, and welcome back to another episode. Today I am here with Dr. Jessica Tollette. Jessica is the academic director of the Bachelor in Behavior and Social Sciences at IE University. She has experience teaching courses on research methods, race, gender and education. Her research interests include race, ethnicity, immigration and intergroup relations. Dr. Tollette's previous research examines immigration policy, immigrant integration and intergroup relations in Madrid. She has previously received several awards and grants to conduct her research, including a Fulbright grant to Spain. In addition to teaching and research, Dr. Tollette has also worked extensively with undergraduates in the realm of diversity and inclusion and pre-career and academic advising. Prior to obtaining her Ph.D., she worked as a management consultant at Monitor Group where she specialized in marketing consulting and diversity recruitment. She received her M.A. and Ph.D. in Sociology at Harvard University and graduated magna cum laude from the University of Pennsylvania with a degree in Communication.

Ashley Whillans Bio: I received my PhD in Social Psychology from the University of British Columbia in November 2017 and started working as an Assistant Professor at the Harvard Business School in July 2017. During my PhD, I was a member of UBC's Public Scholar Initiative and was funded by the Social Sciences and Humanities Research Council of Canada. My PhD Dissertation won the CAGS Distinguished Thesis Award for being the best dissertation across the fine arts, social sciences, and humanities in Canada in 2017. In 2015 and 2018, I was named a Rising Star of Behavioral Science by the International Behavioral Exchange & Behavioral Science and Policy Association. In 2016, I co-founded the Department of Behavioral Science in the Policy, Innovation, and Engagement Division of the British Columbia Public Service Agency. I am part of the Global Happiness Thematic Council, and advise on the well-being strategy of numerous non-profit and for-profit partners. I am a member of the Business and Environment Initiative at Harvard Business School, a member of the Flourishing Program at Harvard Chan School of Public Health, and a member of Harvard Kennedy School of Public Policy's Behavioral Insights Group. I am also a Burke Global Health Fellow at Harvard University, where my ongoing research examines the welfare benefits of alleviating time poverty among working poor women living in developing markets. ​​More broadly, my research focuses on understanding how the daily and long-term decisions people make about time and money (in their personal lives, relationships, and at work) impact well-being. My research has been published in numerous academic outlets, including the Proceedings of the National Academy of Science, Organizational Behavior and Human Decision Processes, Social Psychological and Personality Science, Health Psychology, Personality and Social Psychology Bulletin, Journal of Social and Personality Psychology, Nature Human Behavior, Science Advances, and Journal of Experimental Social Psychology.

BJ Fogg is a behavior scientist, with deep experience in innovation and teaching. At Stanford University he's directed a research lab for over 20 years. On the industry side, BJ trains innovators to use his work so they can create solutions that influence behavior for good. The focus areas include health, sustainability, financial wellbeing, learning, productivity, and more. In 2002, he published a book entitled, Persuasive Technology, about how computers can be designed to influence attitudes and behaviors. At the time of publication this book was mostly ignored. Now, almost 20 years later, the predictions and warnings about persuasive technology were surprisingly accurate. In 2009 BJs research interests moved away from persuasive technology toward human behavior in general, especially health habits. This led to creating a new set of models and methods that comprise what he calls "Behavior Design." In January of 2020 I shared 300 pages of new and practical uses for Behavior Design in my New York Times Bestselling book Tiny Habits. Today he devotes about 50% of his time to Stanford and 50% to industry teaching & innovation. For him, working in both worlds makes sense: his Stanford work makes him better in industry. And what he learns in industry improves his Stanford research.​

James Elfer is Founder of Morethannow, a research practice that applies behavioral science to workplace contexts.

Magda is Reader in Experimental Cognitive Psychology, the Alan Turing Research Fellow and Head of Dynamic Learning and Decision Making Lab at Queen Mary University of London. The ethos of her work has been to take a critical eye to well accepted views and challenge the status quo. As a result, her research and writing interests cover a range of areas that include decision-making, learning, problem-solving, biases, risk and uncertainty, agency and control, and the unconscious. Her work also helps to show that methods, such as nudges, designed to improve our decision-making are not reliable, are ethically problematic, and that the public have concerns about them, especially if the nudges are designed by government bodies compared to scientists.

After having spent over 20 years in Corporate America, Will Leach left PepsiCo in 2012 to chase his dreams of opening a behavioral science-focused marketing research - TriggerPoint.  In 2017 Will accidentally found out that he had the basic elements required to write a book, so he did just that.  In 2018 he released Marketing to Mindstates.  Because of the books' success, he formed a new company called Mindstate Group. Mindstate Group offers behavioral science tools to help brand managers and planners develop marketing creative that gets people to listen, care, and act.

Eliq is a fast-growing SaaS provider of customer engagement and energy insights software to the utilities industry. Based in Gothenburg, Sweden and London, UK, Eliq today serve 17 utilities globally with our SaaS platform delivering energy insights and customer engagement software, such as applications for mobile and web that enable customers to benefit from smart metering by better understanding and managing their energy usage. Eliq changes the way energy utilities engage with their customers: using machine learning and a Software-as-a-Service solution for real-time monitoring and optimizing electricity use.

George Kohlrieser is an organizational and clinical psychologist. He is Distinguished Professor of Leadership and Organizational Behaviour at IMD and consultant to several global companies including Accenture, Amer Sports, Borealis, Cisco, Coca-Cola, HP, Hitachi, IBM, IFC, Jaeger-LeCoultre, Morgan Stanley, Motorola, NASA, Navis, Nestlé, among many many others. His research, teaching and consulting activities are focused on high performance leadership, high performance teamwork, conflict management, change management, dialogue and negotiation, coaching, stress management, work-life balance, and personal and professional development. He is also a Police Psychologist and Hostage Negotiator focusing on aggression management and hostage negotiations. George is Director of the High Performance Leadership (HPL) Program, an intense six day IMD program for experienced senior leaders. He is the author of the internationally bestselling book, Hostage At The Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance. His second book, Care to Dare: Unleashing Astonishing Potential Through Secure Base Leadership, has been nominated one of the Best Business Books of 2013 by Soundview.

Stefano Puntoni is Professor of Marketing at the Rotterdam School of Management. He joined RSM after completing a PhD in marketing at London Business School. His research has appeared in leading journals, including Journal of Consumer Research, Journal of Marketing Research, Journal of Consumer Psychology, Journal of Marketing, Nature Human Behavior, Organizational Behavior and Human Decision Processes, and Management Science, and has been featured in media outlet such as Harvard Business Review, The Times, and the Wall Street Journal.