Coaching, the difference between frustration and performance, not for you, them! How frustration and performance can cloud each other. Criticism (again?) what it really is and changing your approach as an instructor. Reaching people where they are is the best place to begin. Analog versus digital – waterfalls and staircases, one is always creating awe, the other not so much. Feedback and why what is said is on you as the instructor. Drinking from the fire hose for students is just as bad is not answering questions. And a newsletter list and why you may want to explore joining the list and the importance of time and real service.