(Organized for learning & insight discovery)

00:00 – Welcome: Rethinking everything we thought we knew about home care

04:12 – Home Care vs. Home Health: Why this distinction matters

09:30 – Crisis vs. Prevention: The real cost of waiting too long

13:40 – The ROI of Proactive Support: Reducing ER visits, boosting length of stay

18:25 – A Personal Story: When caregiving becomes invisible and unsustainable

24:15 – Independent Living Meets a New Era: Why “forever homes” need partners

31:00 – The Overlooked Value for Facility Operations & Team Culture

38:00 – How to Build a Proactive Referral Culture that Actually Works

44:50 – The Language of Trust: Why the words we use can empower or isolate

50:00 – Good vs. Transformational Partners: A Chick-fil-A meets Disney approach

56:10 – Looking Ahead: How Your Health is shaping the future of care

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