Itsdiff Leadership & Career Podcast

Quick chat ( Prabhu Venkatesn Subramanian and Sri Srinivasa) on Customer Service, Customer Support, Customer Success and how small - medium companies are leveraging technologies and or data to help retain and increase customer satisfaction

We also reviewed what such organizations can do to help improve Customer Service

Dr Marily Nika is based in San Francisco and currently works as an AI Product Manager. She has worked for tech companies such as Google and Facebook and is also actively involved in the startup scene as she serves in the advisory board of 2 startups. Marily holds a Ph.D in Computer Science & Epidemiology from Imperial College London and is also a part-time Teaching Fellow at Harvard Business School's Analytics Program where she runs a forum series on Product Management. She also completed a diploma of Innovation and Entrepreneurship at Stanford, she has delivered three TEDx talks and has received international recognition — including the Woman of the Year 2018 , Women in Science and Engineering (WISE) Influence Award in 2015, for empowering the Women in tech community in various ways. So let us quickly talk about her journey thus far.

************ Sri Srinivasa Producer and host of itsdiff Academy Operational Program Management Lead, Process and Systems lead PMO head CGEIt, PMP, CISA, HBAP ( Harvard Business School) Speaker, Mentor and Coach Email [email protected]

How to Optimize and Increase Efficiency in both Personal and Professional Life - Positivity Series for Gardeners Group - a short presentation

This seminar will cover the general Project Life Cycle framework along with understanding the role and responsibilities of a Project Manager. You will get to know the critical success factors to be a Project Manager and how leverage tools and templates that are considered as best practices to successfully manage a Project or a Program. Learn a few tips to manage Projects effectively across the organization. You will get to know the best practices in Project Management. The topics that will be covered are.

• Overview of Project Management
• Project Life Cycle – a sample framework
• Expectations from a Project Manager
• Understanding critical success factors
• Project Management Tool sets
• Tips for Leading Projects effectively

Sri Srinivasa is a recent graduate from HBAP Harvard Business Analytics Program is a PMP from Project Management Institute, the governing body for Project Management Professionals , CGEIT – Certified in the Governance of Enterprise IT from ISACA ( Information Systems Governance and Principles) and CISA – Information Systems Audit ( ISACA.org) for Audit, Information Security and Compliance.

20 + years of experience leading and managing medium to large scale IT Applications Engineering, Enterprise software applications, digital products solutions across technology platforms to help meet business objectives and advance top-level goals and organizational strategy.

Hobbies & Interests:- Producer and Talk show host for itsdiff – news, views and music – Leadership series and also produced shows at Stanford University College Radio (11 years and 500 plus show) – community talk show on current affairs, likes and interests, Producer of audio books, Voice artist, humorist, and has been supporting and providing PM work for local non profit organizations as well as executing cultural events.

Special interview of Dr Prasad Kaipa by Sri - itsdiff presentation topics covered in this special interview - which has 3 parts This is the 3rd part of the total 3 parts ( there is a bonus part on Mahabharat that is coming Next ) We discuss Dr Prasad Kaipas, book that he co authored - From smart to Wise and other guidelines Spirituality, Technology and Business. Mahabharat - leadership principles and leadership development Personal mastery? - in what manner? How can one get started ? Expanding one's capacity igniting the genius within Prasad Kaipa got his ph.d. in physics from IIT Madras and was an assistant professor in University of Utah in early 80s. That is when he discovered Macintosh from Apple and soon, he was an employee of Apple. He worked as manager, software product marketing in Apple International, manager, school of Technology in Apple University and then as a fellow in Apple University. He researched how people learn, think, create and collaborate by interviewing 17 nobel laureates and 200 extraordinaries. In 1990, he left Apple and later taught in different business schools in US and India including Indian school of Business and USC in visiting roles. He wrote three books and they were translated into multiple languages. He was a CEO coach and worked with both Global Fortune 1000 and start up C suite executives and retired in 2019. He integrated management with spirituality and brain research in his work. More details at www.prasadkaipa.com Sri Srinivasa - Used to produce and run talk shows at KZSU Stanford 90.1 FM radio for 11 years (500 + radio shows) from Stanford University. Now creating and producing audio books for passion ( hobby) and as a service to the community. Particularly produced a dozen audio books in Indian language Tamil to take the rich tamil literature to the next generation and in the digitiztion efforts Been a Director at KZSU Stanford and President for non profit organization ( Bharati Tamil Sangam ) in San Francisco Bay Area to serve the community

Special interview of Dr Prasad Kaipa by Sri - itsdiff presentation topics covered in this special interview - which has 3 parts This is the 2 nd part of the total 3 We discuss Dr Prasad Kaipas, book that he co authored - From smart to Wise and other guidelines Spirituality, Technology and Business. Mahabharat - leadership principles and leadership development Personal mastery? - in what manner? How can one get started ? Expanding one's capacity igniting the genius within Prasad Kaipa got his ph.d. in physics from IIT Madras and was an assistant professor in University of Utah in early 80s. That is when he discovered Macintosh from Apple and soon, he was an employee of Apple. He worked as manager, software product marketing in Apple International, manager, school of Technology in Apple University and then as a fellow in Apple University. He researched how people learn, think, create and collaborate by interviewing 17 nobel laureates and 200 extraordinaries. In 1990, he left Apple and later taught in different business schools in US and India including Indian school of Business and USC in visiting roles. He wrote three books and they were translated into multiple languages. He was a CEO coach and worked with both Global Fortune 1000 and start up C suite executives and retired in 2019. He integrated management with spirituality and brain research in his work. More details at www.prasadkaipa.com Sri Srinivasa - Used to produce and run talk shows at KZSU Stanford 90.1 FM radio for 11 years (500 + radio shows) from Stanford University. Now creating and producing audio books for passion ( hobby) and as a service to the community. Particularly produced a dozen audio books in Indian language Tamil to take the rich tamil literature to the next generation and in the digitiztion efforts Been a Director at KZSU Stanford and President for non profit organization ( Bharati Tamil Sangam ) in San Francisco Bay Area to serve the community

How do you create value to the customer?

What matters most here towards a customer centric organization?

How to get ahead of the competition?

Mini panel discussion with Prabhu V Subramanian and Sri Srinivasa

an Itsdiff Academy production

7 Steps to Transform Your Career and Realize Your Leadership Potential - Unlock written by Abhijeet Khadilkar