Ivan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which technologies and innovations should you be watching out for? <a href= "https://www.linkedin.com/in/ivankotzev/">https://www.linkedin.com/in/ivankotzev/</a> <a href= "https://research.nelson-hall.com/">https://research.nelson-hall.com/</a>

Ivan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which technologies and innovations should you be watching out for? https://www.linkedin.com/in/ivankotzev/ https://research.nelson-hall.com/

Ivan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which technologies and innovations should you be watching out for? <a href="https://www.linkedin.com/in/ivankotzev/" rel="noopener noreferrer">https://www.linkedin.com/in/ivankotzev/</a> <a href="https://research.nelson-hall.com/" rel="noopener noreferrer">https://research.nelson-hall.com/</a>

Ivan Kotzev - NelsonHall - CX Innovation & Transformation

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Ivan Kotzev - NelsonHall - CX Innovation & Transformation

Ivan Kotzev - NelsonHall - CX Innovation & Transformation