Steven Snook is an author, entrepreneur, inspirational and educational speaker. He served 19 years in federal prison for nonviolent drug crimes. During his incarceration he was born again and received the baptism in the Holy Spirit, becoming a minister of the gospel of Jesus to society's worst. Upon his release from prison in February, 2022, he has been a guest lecturer at colleges, including Bradley University. He started a company, based off of a dream he received from The Lord, that makes digital scripture frames. He is in the process of editing the book he wrote while serving 377 days in solitary confinement. He is also very active in continuing to take the gospel and The Holy Spirit to the addicted and abused. 

24 “Father, I desire that they also whom You gave Me may be with Me where I am, that they may behold My glory which You have given Me; for You loved Me before the foundation of the world. 25 O righteous Father! The world has not known You, but I have known You; and these have known that You sent Me. 26 And I have declared to them Your name, and will declare it, that the love with which You loved Me may be in them, and I in them.”"

I, therefore, the prisoner [a]of the Lord, [b]beseech you to walk worthy of the calling with which you were called, 2 with all lowliness and gentleness, with longsuffering, bearing with one another in love, 3 endeavoring to keep the unity of the Spirit in the bond of peace. 4 There is one body and one Spirit, just as you were called in one hope of your calling; 5 one Lord, one faith, one baptism; 6 one God and Father of all, who is above all, and through all, and in [c]you all.

7 But to each one of us grace was given according to the measure of Christ’s gift. 8 Therefore He says:

“When He ascended on high, He led captivity captive, And gave gifts to men.”

9 (Now this, “He ascended”—what does it mean but that He also [d]first descended into the lower parts of the earth? 10 He who descended is also the One who ascended far above all the heavens, that He might fill all things.)

11 And He Himself gave some to be apostles, some prophets, some evangelists, and some pastors and teachers, 12 for the equipping of the saints for the work of ministry, for the [e]edifying of the body of Christ, 13 till we all come to the unity of the faith and of the knowledge of the Son of God, to a perfect man, to the measure of the stature of the fullness of Christ; 14 that we should no longer be children, tossed to and fro and carried about with every wind of doctrine, by the trickery of men, in the cunning craftiness of deceitful plotting, 15 but, speaking the truth in love, may grow up in all things into Him who is the head—Christ— 16 from whom the whole body, joined and knit together by what every joint supplies, according to the effective working by which every part does its share, causes growth of the body for the edifying of itself in love.

17 This I say, therefore, and testify in the Lord, that you should no longer walk as [f]the rest of the Gentiles walk, in the futility of their mind, 18 having their understanding darkened, being alienated from the life of God, because of the ignorance that is in them, because of the blindness of their heart; 19 who, being past feeling, have given themselves over to lewdness, to work all uncleanness with greediness.

20 But you have not so learned Christ, 21 if indeed you have heard Him and have been taught by Him, as the truth is in Jesus: 22 that you put off, concerning your former conduct, the old man which grows corrupt according to the deceitful lusts, 23 and be renewed in the spirit of your mind, 24 and that you put on the new man which was created according to God, in true righteousness and holiness.

25 Therefore, putting away lying, “Let each one of you speak truth with his neighbor,” for we are members of one another. 26 “Be angry, and do not sin”: do not let the sun go down on your wrath, 27 nor give [g]place to the devil. 28 Let him who stole steal no longer, but rather let him labor, working with his hands what is good, that he may have something to give him who has need. 29 Let no corrupt word proceed out of your mouth, but what is good for necessary [h]edification, that it may impart grace to the hearers. 30 And do not grieve the Holy Spirit of God, by whom you were sealed for the day of redemption. 31 Let all bitterness, wrath, anger, [i]clamor, and evil speaking be put away from you, with all malice. 32 And be kind to one another, tenderhearted, forgiving one another, even as God in Christ forgave you.

• "If April showers bring May flowers, what do May flowers bring?" "Pilgrims."

• "What do a tick and the Eiffel Tower have in common?" "They're both Paris sites."

• "Why do fathers take an extra pair of socks when they go golfing?" "In case they get a hole in one!"
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1. Give us a brief overview of your relationship with Christ from childhood until now.
2. You start the book acknowledging that many people think of CSR’s as the bad guys.  Why does that stereotype exist and what advice can you give to our listeners who likewise are in a job that has a negative label attached to it?
3. Being a CSR was not your original career of choice. What was your original training and desired career
4. You describe a moment early on where you saw your role as a holy calling rather than just a job and that while it wasn’t the perfect job it was the perfect job to practice imitating Christ.  Tell us about that moment and all the factors that brought you to that place 
5. How did Christ show the difference between serving and wanting to serve and how important is that distinction in our jobs?
6. “People ask me to perform customer service miracles every day. When that happens I can’t just shrug and say “I’m not a miracle worker. “ As a follower of Jesus I don’t have that luxury.  I may not be out to save this world but Jesus is and His plan includes me.”  You say that believing in and relying on miracles is the next step after wanting to help but this may sound like a huge leap of faith for those of us used to thinking of our work as just a job. How do we start with this big step of being in the miracle business (3 way conversation and having good relationships with those you need).
7. Why is it so important that we stay out of the judges seat when we are at work, and what tips can you offer on how to avoid this?
8. As a CSR you’re trained on how to deal with irate customers or you could call them “the customer from Hell”. I like the technique about pumpkins. Tell us about that technique and how as Christians we have better tools at our disposal.
9. What should do when we disagree with our employee’s policy on a matter and we are asked to go against what we believe is right?
10. It sounds kind the evaluation process for CSR’s is particularly brutal,  it this aspect of our jobs is often one of the most stressful. What encouragement can you give our listeners for how to think about and respond to the employee evaluation process?
11. Walk us through how we can apply Matthew 11:28-30 in our jobs
12. If someone wants to buy your book or learn more about your other books or even reach out to you directly, how would they do that?
13. Any final thoughts?