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Zack Oates sits down with James Bonanno, Founder and CEO of Upstream Hospitality Group, to talk about building strong operations, developing A-player leaders, and delivering five-star guest experiences across 20+ locations. From Tap Room to Bango Bowls, James shares how great culture starts with great GMs—and why sharpening the team’s skills is key to growth.

Zack and James discuss:

• Why operations fuel great marketing
• How to identify and develop A-player leaders
• The role of feedback in improving accuracy and service
• Using AI and data to boost training and leadership development
• Turning quick responses into loyal guests

Thanks, James!

Links:

https://www.linkedin.com/in/james-bonanno-a5a665103/
https://www.linkedin.com/company/upstream-hospitality-group/
https://upstreamhospitality.com/blog/tap-room-featured-on-owners-operators/