Exploring Total Rewards and Employee Experience with James Selig on the Built by People Podcast.

In this episode of the Built by People podcast, sponsored by Previ, the host welcomes James, the Director of Total Rewards at Crunch Fitness.

James shares his career journey influenced by his family background and how it led him to the field of total rewards. He elaborates on the importance of getting back to basics in total rewards, and how his approach to benefits administration impacts the employee experience.

James discusses the significance of anticipating employees' needs through strategies inspired by the hospitality industry and the unique cultural influences of working in the fitness industry.

He also highlights a specific impactful example of going the extra mile in benefits administration and addresses misconceptions about innovation in total rewards.

He concludes with parting advice emphasizing the importance of excellent service, inspired by Disney World's LAST model.

00:00 Introduction to the Built by People Podcast

00:16 Sponsorship Message from Previ

00:45 James' Career Journey and Early Influences

02:31 The Basics of Total Rewards

03:45 Customer Service in Total Rewards

05:21 Influence of the Fitness Industry on Total Rewards

06:50 Going the Extra Mile in Benefits Administration

08:04 Misconceptions About Innovation in Total Rewards

09:19 Parting Advice and Disney's LAST Model

10:17 Conclusion and Farewell