200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes.

Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what’s new in Jamf Support: an Intercom-powered omnichannel experience, AI assistance for common questions, and faster routing so customers reach the right expert, fast.

Highlights

• 200+ highly skilled support agents.

• Since the new portal launched June 20: 28,952 new support conversations and ~98,000 replies across chat/phone/email; 9,758 tickets for complex issues.

• AI Agent already resolved ~4,500 conversations (Standard Support chat).

• First response time improved from ~7 hours to

Join co-hosts Josh Thornton and Kat Garbis along with members of the Jamf events team to discuss JNUC 2025. Jeff Ovik (Sr. Event Specialist) and Kelsey Dahl (Sr. Event Specialist) join the podcast to help discuss what listeners can expect at JNUC 2025.

From hotel accommodations, things to do in Denver, Braindates, session topics, the Global Partner Summit, Level Up, and of course — the JNUC party, the team unpacks all the exciting things that will happen at JNUC.

Need help getting approval to go? The team discusses money saving strategies, JNUC value-adds, as well as the helpful “Convince Your Boss” letter. 

Important links:

Register for JNUC 2025

Grab cool JNUC 2025 Swag Store

Join co-hosts Kat Garbis & Josh Thornton with Jamf guests, Iulia Arghir (Senior Product Manager) and Alexander Dove (Senior Sales Engineer) as they introduce and unpack the exciting details of a new feature, Network Relay. 

Network Relay provides a modern VPN framework, built into the OS and deployable via MDM. Rather than replacing an existing VPN all together, Network Relay can work alongside it, securing admin specified destinations, helping modernize and better secure an existing infrastructure. Network Relay preserves the native Apple device experience that users expect. Some benefits are the support for app-specific, policy-driven tunneling, authenticated based on the hardware-attested device identity, ideal for Zero Trust as well as secure remote connectivity available out of the box.

Listen to the full episode to learn more!

Looking to sign up and be an early Network Relay adopter? Sign up here: https://forms.office.com/r/wfWk5RmMGc

Network Relay blog: https://www.jamf.com/blog/jamf-network-relay-service-mobile-secure-connectivity/

Join host, Kat Garbis, with special guest, Matt Jerome (Sr. Engineer Desktops, Fanatics) to discuss a common scenario in the Mac Admin world: inheriting a Jamf instance. 

You didn’t build the Jamf Pro instance — someone else did. Perhaps they built it but not quite in the way you would have done it.  Maybe the instance came through an acquisition, someone left the organization, regardless, this happens  and is usually met with some questions and requires a strategy to navigate.

Matt Jerome has plenty of experience in this and created a process of how to navigate inheriting an instance. Matt shares steps he has found to be repeatable and guidance on how to make this as easy as possible. 

Please find a list of cited resources in this episode:

Tech Thoughts article:

• https://community.jamf.com/t5/tech-thoughts/from-huh-to-h-e-r-o/ba-p/341348
• Installomator: https://github.com/Installomator/Installomator
• Setup your Mac: https://github.com/setup-your-mac/Setup-Your-Mac
• Nudge: https://github.com/macadmins/nudge
• Superman: https://github.com/Macjutsu/super
• App Auto Patch: https://github.com/App-Auto-Patch/App-Auto-Patch

Welcome to a special episode of Jamf After Dark showcasing a recent discussion recorded by IDC India.  Discover how Jamf is revolutionising Apple enterprise IT in India in this exclusive conversation.  Featuring insights from Liz Benz - Chief Sales Officer, Jamf, Ben Oxnam - Senior VP and GM, EMEIA, Jamf, and Chiranjeev TK - Country Head, Jamf India, this dialogue explores the evolving landscape of enterprise device management, security, and Apple adoption across Indian businesses. Learn how Jamf is enabling organizations to:

• Seamlessly manage Apple devices at scale
• Strengthen endpoint security with Zero Trust principles
• Empower IT teams for a modern, mobile-first workforce
• Navigate the unique challenges and opportunities in the Indian enterprise ecosystem

Whether you're a CIO, IT leader, or enterprise strategist, this session offers valuable perspectives on how Jamf and Apple are shaping the future of secure, scalable IT in India

Join Kat and Sean to discuss some exciting updates: Jamf ID, Jamf Account, SSO, betas, Compliance Benchmarks, Blue Prints and so much more. They are joined by William (Bill Smith), Technical Enablement Manager III, to discuss upcoming changes, what’s currently in betas and how partners and Jamf Admins can maximize benefits from these latest updates. The team also makes constant references to Severance the entire segment with nods to the recent Apple event.

Join our co-hosts, Kat Garbis & Sean Rabbitt, as they have Matt Benyo (Manager, AI Initiatives) and David Pryce-Compson (Director, Data Sciences) discuss Jamf’s AI program and strategy. 

The team discusses why Jamf moved forward with AI and how it can benefit customers by streamlining work as well as enhance security. Our guests discuss how their teams support the development of AI at Jamf, use cases, how it has already helped customers that have beta tested it, and security.

Importantly, the team talks about security, and trust in the industry as well and balancing the power of AI with Jamf’s commitment to security and privacy. A highlight the team unpacks is the decision to make all Jamf AI features opt-in and the safeguards to ensure data remains safe. This is an episode you do not want to miss! 

Jamf has been around since the very beginning of Apple MDM. Since then, there are so many other options to choose from; UEMs and other Apple-only options have entered the market place.

IT Admins and corporate technology consumers are continuously evaluating their infrastructure and existing set ups. With so many other options - the question begs, why Jamf?Kat and Sean unpack this with Jamf’s Liz Benz (Chief Sales Officer), Beth Tschida (Chief Technology Officer), and Veronica Batista Bernard (Director, Product Marketing - Market Intelligence).

The team walks through trends they see of why existing customers and prospective customers choose Jamf, takeaways from JNUC, and why they personally would select Jamf. The team covers areas from cost efficiencies, compliance, all the way up to mobile security and integrations. Then, a sneak peek of what to expect in 2025 and a tech tip from Sean.