Next Generation 911 services will expose the call taker to a whole host of new information and awareness. This will not only allow them to do their job better, but add additional context to situations that is not possible today. To cope with this evolution, keeping employee mental health is critical as they continue to be at the core of the situation. Jamison Peevyhouse, Director of Customer Success at RapidSOS talks about their role in this important chain if care.