🚨 SWATTING isn’t just evolving — it’s becoming automated.

In this episode of TiPS: Today in Public Safety, Fletch takes on one of the fastest-escalating threats facing ECCs right now: AI-Enhanced SWATTING.

This is no longer about prank callers or sloppy hoaxes. Today’s SWATTING attacks leverage synthetic distress, AI voice cloning, spoofed geolocation, and machine-generated panic — all carefully engineered to bypass dispatcher instincts and force rapid tactical escalation.

Welcome to the SWATTING Arms Race.

In this episode, we break down:

How hoaxers are using AI voice cloning, scripted panic, and synthetic audio

Why these calls often feel more real than genuine emergencies

The behavioral patterns that expose synthetic callers

How public safety’s long-standing assumption — the caller is real until proven otherwise — is now being weaponized

Why NG911 finally gives ECCs tools to fight back

🧠 We explore real-world indicators of AI-generated hoaxes, including:

Emotionally consistent “panic”

Unrealistic response timing

Perfectly structured chaos

Contextually suspicious location data

Callers who never stop talking — and never hesitate

⚙️ More importantly, we talk solutions:

Behavioral pattern analytics

Metadata and call-chain validation

Synthetic voice detection (without accusing the caller)

CAD-assisted threat indicators

Enterprise NG911 partnerships using validated identity, device, and building data

This episode isn’t about slowing response.

It’s about speeding verification.

Because the future of emergency communications isn’t choosing between trust or safety — it’s building workflows that validate story, identity, location, device, metadata, and behavior simultaneously.

AI hoaxers are fast.

Public Safety must be faster.

If you work in emergency communications, NG911, cybersecurity, enterprise safety, or public safety leadership — this episode is essential listening.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

Follow http://x.com/@Fletch911 on X for more insights, humor, and tech deep dives

Check out his Blogs at http://Fletch.TV

Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com

LAST WEEK, I talked about the App Naughty List - But to be fair, NOT ALL apps misbehave. The ones that haven't deserve toys and goodies. For those that get lumps of coal - here are the things to work on . . . 

Doing these things can create more chaos than clarity. Developers need to understand things like:

✔ How bad data hygiene undermines operations

✔ What NG911 requires for helpful app integration

✔ Why ECCs can’t be used as technology QA teams

✔ What standards-based solutions (like EIDO and de-duplication rules) look like

✔ And how to fix the problem BEFORE citizen tech gets banned entirely

If you’re a dispatcher, ECC director, technologist, or vendor working in the public safety space, this episode is a must-listen to sort the wheat from the chaff and help identify the 'good technology' that is out there and useful.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

When the map lies, everything breaks.

In this episode of TiPS: Today in Public Safety, Fletch unpacks one of the most underrated — and most dangerous — failure modes in NG911: cascading GIS errors.

NG911 routing depends on GIS accuracy down to the inch. But when boundaries drift, polygons overlap, gaps form, or LVF/ECRF systems fall out of sync, calls start misrouting across jurisdictions, CAD assigns units incorrectly, and responders waste precious minutes on avoidable detours.

This episode explains:

This is the perfect follow-up to the Confidence Score episode — now we’re taking the gloves off and exposing what really lurks inside broken GIS workflows.

If NG911 relies on “map is truth,” this episode explains what happens when the truth… isn’t true.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

When an IoT sensor cries wolf… who does your ECC believe?

In this episode of TiPS: Today in Public Safety, Fletch breaks down an emerging threat to ECCs - with NG911 and modern emergency communications: the quiet, invisible ways sensor networks can fail — and how those failures can poison your ECC’s decision-making.

From temperature probes to access control logs, panic buttons to environmental detectors, today’s PSAPs and ECCs rely on millions of embedded devices. But what happens when those devices drift out of calibration? When their firmware glitches? When stale data sits in your system and looks “fresh”? Or when your CAD trusts a sensor feed that hasn’t been truthful in months?

This episode explores:

🔥 Sensor drift — why values slowly skew over time

🔥 False positives & false negatives — and why both can be operationally deadly

🔥 Stale data poisoning — when yesterday’s alert looks like breaking news

🔥 Firmware failures and silent crashes — the alarms that never activate

🔥 How bad sensor data cascades through CAD, mapping, and dispatch workflows

🔥 How to validate, cross-check, and distrust data the right way

🔥 What NG911 and real-time data ingestion means for future sensor reliability

You’ll also hear practical strategies for:

✔ Building trust scoring for incoming data streams

✔ Developing rules that challenge improbable sensor readings

✔ Creating human-in-the-loop validation during anomalies

✔ Preventing “data panic” during multi-sensor false alarm storms

✔ Working with vendors to implement calibration and integrity metadata

Because in a world where ECC decisions depend on digital truth — bad data is a threat vector. And the most dangerous failures are the ones that don’t scream… they whisper.

Hosted by Fletch, NENA-Certified ENP and long-time industry veteran, TiPS delivers the most insightful, technical, and sometimes controversial breakdowns of the issues shaping modern emergency communications. Episodes drop every Monday, Wednesday, and Friday.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

Emergency Communications Centers are drowning in data — IoT alerts, GIS layers, CAD history, telematics, Z-axis coordinates, weather models, panic apps, smart building feeds, and the never-ending lineup of web portals. But while the data keeps piling up, the number of humans available to process it hasn’t changed.

In this episode of TiPS: Today in Public Safety, Fletch digs into one of the biggest shifts coming to the 9-1-1 environment:

➡️ AI-driven real-time decision engines that turn the noise into clarity, the chaos into prediction, and the reaction into anticipation.

This is the episode where NG911 meets modern AI operations.

And it’s a glimpse of the ECC of 2027 — where dispatchers don’t just respond to emergencies… they see them coming.

Every device in the ecosystem is screaming simultaneously — cameras, sensors, badge systems, HVAC, weather feeds, telematics, and more.

Humans can process 3–5 high-cognitive signals at once.

The modern ECC gets 300.

AI + sensor fusion + historical patterns + geospatial analysis =

One clean recommendation delivered to the dispatcher:

It’s not replacing humans — it’s decluttering the battlefield.

The EMS Avalanche: Predicting call volume spikes before they hit the CAD queue.

Multi-Modal Fusion: Smoke + temperature + access control + cameras = confirmed fire before anyone calls 9-1-1.

Smart Routing: AI identifies faster response paths using traffic, DOT cameras, and predicted congestion.

Every prediction includes a confidence score

(e.g., “82% confidence based on 21 correlated data points”).

This improves trust, training, and post-incident analysis.

IoT has matured

NG911 data volume is exploding

ECC staffing is stressed nationwide

AI-powered prediction already dominates other industries

CAD vendors can no longer rely on portals

The ECC is the last mission-critical environment still stuck in reactive mode — and that era ends now.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

It's a new frontier of public safety fraud — AI-generated SWATTING bots.

These systems aren’t prank callers. They’re fully automated digital attackers capable of:

🔹 Cloning voices

🔹 Mimicking panic

🔹 Driving SWATTING attacks at scale

🔹 Overwhelming ECCs with believable—but synthetic—calls

In this episode, Fletch breaks down how these AI-driven “panic bots” work, how they’re built, why they’re becoming dangerously realistic, and most importantly — how your center can detect them BEFORE they trigger a full emergency response.

🔥 What synthetic 9-1-1 callers actually sound like

From perfect tone stability to missing breath patterns — the red flags every call taker must know. 

🎙️ The tech behind SWATTING Call Bots

Voice clones, script generators, and full-autonomous fraud engines that can respond interactively to dispatchers.

📡 Why NG911 increases the attack surface

More data. More automation. More opportunities for AI-driven fraud.

🧠 Tools for detecting synthetic callers

Acoustic fingerprinting

Breath-pattern analysis

Noise authenticity scanning

Behavioral “disruption questions”

Metadata correlation

…and the real future: AI that flags bot calls in the first three seconds.

🚨 Why this matters for ECCs TODAY

Many centers report already seeing AI-generated calls.

Whether you’re a dispatcher, PSAP administrator, telecommunicator, ESInet engineer, or vendor in the NG911 ecosystem — this episode is your early warning. This threat is real. It’s growing. And it’s coming to a console near you.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

What if the biggest threat to your emergency communications center isn’t a cyberattack… isn’t a hardware failure… isn’t even the network…

…but the invisible radio waves leaking, bouncing, and blasting through your ECC every single day?

In this episode, Fletch pulls back the curtain on one of the most under-diagnosed, under-reported, and absolutely operationally brutal problems inside modern 9-1-1 centers: RF interference.

We’re talking

    🔹 Wi-Fi bleed

    🔹 5G C-Band splashover

    🔹 Building DAS collisions

    🔹 Paging transmitters

    🔹 Leaky chargers and power supplies

    🔹 Portable radios left on the console (yes—again)

    🔹 And the million-dollar noise floor nobody budgets for

You’ll see how interference affects:   

• Console stability

• Location accuracy

• Call handling systems

• CAD terminals

• Radio audio quality

• Even your backup paths

We’ll break down:

✅ Why RF interference is dramatically worse in NG911 environments

✅ What every ECC should be monitoring (but isn’t)

✅ How to design an RF-quiet dispatch floor

✅ And the real-world fixes that keep your center from becoming a Faraday cage made of chaos

If you’ve ever heard a random burst of static, seen a console screen flicker, or watched CAD freeze when a patrol unit keys up their mic… this episode is for you.

TiPS: Today in Public Safety — real problems, real solutions, and the honest truth about what keeps PSAPs running. 

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

🎄 All I Want for Christmas is a Generator

This episode dives into one of the most under-appreciated pillars of NG911: power resilience.

From generators that “worked fine last year” to UPS batteries that lie to your face, to microgrids that could keep ECCs online during week-long outages — Fletch breaks down what really keeps emergency communications alive when the grid goes dark.

We cover:

If you rely on NG911, IP call handling, or anything more modern than two empty soup cans connected by string… this episode is for you.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

Today’s episode digs into the scariest cybersecurity threat in NG911…

the one sitting INSIDE your network.

Session Border Controllers and Firewalls keep your ESInet safe — until they don’t. And too often, the biggest disruptions to 9-1-1 call delivery come not from nation-state attackers or ransomware groups, but from misconfigured security rules designed with the best intentions.

In this episode, Fletch explores:

If you’ve ever wondered how a single unchecked firewall or SBC rule can disrupt emergency services for an entire county, this episode is going to open your eyes.

🎧 New TiPS episodes drop every Monday, Wednesday, and Friday at http://911TiPS.com

 Copyright ©2025 Fletch911, LLC Media Productions http://Fletch911.com 

“95% Certain… BUT 100% Wrong: The Confidence Score Problem”

What if your mapping screen showed a 95% confidence location for a 9-1-1 caller…

…but the caller wasn’t actually in that building…

or on that block…

or even on the right floor?

Welcome to today’s episode of TiPS: Today in Public Safety, where we dig into the surprisingly misunderstood realm of geo-confidence scores — the tiny percentages hidden behind every wireless 9-1-1 location fix that can quietly (and sometimes catastrophically) influence the decisions your ECC makes in seconds.

For years, the public safety industry has celebrated improvements in accuracy: better GPS, more towers, device-based hybrid location, Wi-Fi RTT, barometric Z-axis, and more. But behind all those numbers lives one crucial metric that rarely gets explained clearly:

👉 Confidence.

And here’s the uncomfortable truth:

A 95% confidence score is not a guarantee.

It’s not even a confirmation.

It’s a probability — a test-lab probability — and when the real world shows up, those probabilities can drift, skew, or break entirely.

In this episode, we break down:

Spoiler: It’s based on controlled testing in environments that do not include your downtown skyscrapers, RF hellscapes, old dorm buildings, or abandoned malls where wireless signals go to die.

An 8.7-meter uncertainty may sound tiny, but vertically it can represent three floors, and horizontally, several apartments. That’s a lot of doors for responders to knock on.

RF chaos. Multipath distortion. Construction interference. Carrier algorithm differences. Environmental quirks. Your confidence score might be perfect in one city and garbage in another.