In this episode of TiPS: Today in Public Safety, Fletch continues the history of 911 technology with Part 2 — covering the broadband boom, the rise of VoIP, and how the internet threw Public Safety a curveball. Learn how nomadic devices broke the location model, why it took two decades to roll out NG911 i3, and how satellite and IoT connections are shaping the future of emergency response. Packed with humor, history, and hard-earned lessons, this is the must-listen sequel to Episode 25 0813 Part 1 of 2.

In TiPS Episode 25 0813, Fletch takes listeners through the first 30 years of 911 technology — from the historic first call in Haileyville, Alabama, to the rise of E911, the chaos of early cell phone calls, and the location headaches brought by VoIP. Blending humor with history, this episode makes complex technology easy to understand, even for those outside of public safety. Perfect for 911 professionals, technologists, and anyone curious about how our emergency number evolved.

Part 1 of a 2 Part Series

Today, Fletch takes listeners inside the cutting-edge world of AI-driven behavioral analysis — technology that can spot deception in a 911 call faster than most humans can blink.

From micro-pauses to tone shifts, this episode explores how situational intelligence is giving public safety call takers a powerful new ally in the fight against fake emergencies, AI-enhanced swatting, and misleading callers.

With real-world examples, a dash of humor, I'll show you why this tech isn’t about replacing human intuition — it’s about supercharging it.

Don’t miss You Can’t Lie to Me: AI-Driven Behavioral Analysis for 911 on 911TiPS.com and on your favorite podcast platform.

🚨 The #DOJ just brought the hammer down on a swatter—with FEDERAL charges

In this episode of TiPS: Today in Public Safety, Fletch breaks down the federal conviction of Evan Strauss, a Virginia man who helped run a coordinated cyber harassment group called “Purgatory.” We’re talking cyberstalking, bomb threats, interstate swatting campaigns—all run from behind a screen and sent through encrypted apps.

This case marks a MAJOR federal response to a national threat—and sets the tone for how swatting must be handled moving forward.

🧠 Hear Fletch’s unfiltered take on:

Topics Covered:

👍 Like | 💬 Comment | 🔔 Subscribe

🎧 Full archive at 911tips.com

#Swatting #911Tips #PublicSafety #FBI #DOJ #ECC #NG911 #CyberHarassment #CallTakerSupport #DigitalTerrorism #EmergencyComms

🚨 When a dispatcher answers the line, it’s not just a call—it’s a high-stakes puzzle with lives on the line.

In this episode, Fletch breaks down the intense mental tug-of-war call takers face during critical incidents: conflicting information, time pressure, emotional suppression, and the psychological toll of decisions made in seconds—with consequences that can last forever.

We dive deep into the science of cognitive dissonance, explore why emotional fatigue is real, and make the case for stronger mental health support, smarter AI tools, and cultural change in the public safety community.

If you’re a dispatcher, supervisor, trainer, or policy maker—this one’s for you.

Topics Covered:

✔️ What “dispatch dissonance” really means

✔️ The invisible stress of split-second decisions

✔️ Why AI can’t (yet) replace instinct—but can assist

✔️ Call taker mental health and emotional suppression

✔️ Realistic training and the need for human support

👍 Like | 💬 Comment | 🔔 Subscribe

📡 Find more at: 911tips.com

#911Dispatch #PublicSafety #MentalHealthIn911 #NG911 #CognitiveDissonance #DispatcherSupport #EmergencyComms #911TiPS #SplitSecondDecisions

🎥 Title:

Episode:

Host: Mark J. Fletcher, ENP (@Fletch911)

📲 A panicked bystander captures a dramatic scene and sends it straight to 911. Helpful? Sure. But also… legally messy. Welcome to the NG911 era—where your call taker might be reviewing shaky cellphone footage that includes graphic trauma, background chaos, and oh yeah—someone who definitely didn’t sign a media release.

In this episode of TiPS: Today in Public Safety, Fletch tackles the thorny issues of eyewitness media ownership, FOIA vulnerability, AI-based triage, and the urgent need for national standards on public-sourced content in emergency communications.

Whether you’re a PSAP director, call taker, or just someone who’s ever asked, “Can I just send a video to 911?”, this one’s for you.

⛑️ Key Topics Covered:

• NG911’s expanding media intake capabilities

• Who really owns public-submitted content?

• Legal gray zones: minors, faces, copyright, and consent

• FOIA risks and the reality of media being public record

• The emotional toll on call takers reviewing graphic content

• Why AI might be the next best teammate in the ECC

• NENA’s IRI (Incident Related Images) workgroup and what’s coming next

📢 Call to Action:

👍 Like the video if you found it useful

💬 Drop a comment with your agency’s take on video submissions

🔔 Subscribe for new TiPS episodes every Monday, Wednesday, and Friday

🌐 Visit 911tips.com for the full archive and blog transcripts

#NG911 #PublicSafety #911Tips #EyewitnessMedia #FOIA #CallTakerSupport #AIin911 #NENA #EmergencyServices #TiPSwithFletch #IncidentMedia #DataOwnership

👋 Rivalry? What rivalry.

In Episode 25 0728 of TiPS: Today in Public Safety, I explore how NENA and APCO are moving beyond competition toward a collaborative, mission-driven relationship.

From shared standards to shared speeches—and even a renewed membership or two—this shift is real.

🎧 Tune in and see how we’re finally getting on the same frequency: http://911TiPS.com

#NG911 #PublicSafety #NENA #APCO #TiPSPodcast #Leadership

🚨 Big moves from Maryland! The first state in the country to offer free NENA memberships to all 9‑1‑1 professionals—no matter your role, title, or zip code.

As NENA’s Northeastern Regional Director, I’m incredibly proud to see the Northeastern Region leading the way with Maryland’s new membership approach. I hope this inspires other states to explore similar opportunities to support and empower our 9-1-1 professionals through greater access to training, resources, and professional community.  Fletch🦀

🎧 Listen to the latest TiPS episode: “From Crabcakes to Credentials” → [LINK]

#NG911 #PublicSafety #NENA #911professionals #WorkforceDevelopment

In this episode of TiPS: Today in Public Safety, Fletch dives into NENA’s newly released Railroad Emergency Communications Information Document—a vital resource for ECCs nationwide.

With over 3,400 miles of track and 700+ grade crossings in New Jersey alone, this standard outlines best practices for location accuracy, multi-agency coordination, and responder safety in rare but high-impact rail emergencies.

🚨 🚂If your PSAP is anywhere near a train line, you need this.🛤️

🎧 Listen, learn, and upgrade your SOPs.

Remember to 👍LIKE and ✅SUBSCRIBE on http://911TiPS.com 💻🛜

💥 SWATTING 2.0 is real—and it’s scary.

Now it’s not just fake calls—it’s deepfake videos, screaming background audio, and AI voices that sound just real enough to be dangerous.

🎙️ In today’s episode of TiPS: Today in Public Safety, Fletch breaks down what happened at NENA 2025 and what your PSAP needs to do right now.

Listen and Subscribe here: [911TiPS.com]

#PublicSafety #Swatting #AI #911 #NG911 #PSAP