This episode of the 'Built by People' podcast features an in-depth interview with Jason Desentz, Chief Human Resource Officer at Toshiba Americas. Host Dave D'Angelo explores Jason's extensive career journey, which spans over 20 years across various industries including automotive, financial services, and healthcare. Jason shares his philosophy on leading HR functions, underlining the importance of listening, learning, and leading to build trust and influence. He also discusses challenges faced by HR, competency models, balancing process priorities, the potential impact of AI, and the advantages of flexible PTO programs. The episode provides valuable insights into effective HR strategies and leadership approaches.