J.D. Power

Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett.

Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive.

Mike Taylor and Andrea Stokes are discussing the latest results of the 2024 North America Airport Satisfaction Study and Third-Party Hotel Management Guest Satisfaction Benchmark!

On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers:

- Whether customers still want to work with agents

- How interactions with agents influence customer actions

- How carriers can empower agents to improve the customer experience

- And more!

Hosted by:

- Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

- Amy Feeman, Sr. Analyst, Consumer Insights

On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy.

This episode covers:

- Why pricing auto insurance policies accurately matters

- What data carriers can leverage to improve pricing accuracy

- How to accelerate pricing process improvements across the industry

- And more!

Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Jim Vecchio, Head of VIN Products, Autodata Solution Division

In this episode of the Travel & Hospitality Podcast, host Sarah Baggett is joined by industry experts Michael Taylor, Andrea Stokes and Azari Jones to discuss the latest trends and insights in the travel sector.

Michael and Andrea kick off the discussion with their predictions for fall 2024 travel, forecasting that travel will remain expensive and crowded.

Azari Jones provides an update on the latest developments in the rental car industry, including the addition of new brands to the rental car study and emerging insights into EVs.

Andrea highlights the upcoming release of a third-party hotel management study, set to be published in September, offering valuable insights for the industry.

Michael also shares exciting news about the forthcoming airport study release, also expected in September.

Lastly, they dive into Southwest Airlines' decision to transition from open seating to assigned seating, exploring the potential affect of this change on travelers and the airline industry.

Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants. 

This episode covers:

- Predictions for the economic state of insurance

- An overview of digital priorities for the industry

- A look at the latest shopping and marketing trends

- And more!

Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart.

Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world.

Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding.

Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now.

This Episode Covers:

- Topics in the news.

- An exploration of Trust including what it means and how to influence it.

- How Trust influences different stages of the customer lifecycle.

Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024.

Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now.

This Episode Covers:

- Drivers of pricing increases.

- How the new environment is influencing customer satisfaction in the claims space.

- What carriers (and agents) can do to mitigate the impact of increased prices on satisfaction.

- Leveraging auto data for more accurate pricing.

Hosted by: Carolyn Kibat, Marketing Director

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence