Jeff Sussna is a consultant and author specialized in helping organizations deliver software more effectively. This is Jeff’s second appearance on the show. In this conversation, he tells us about Customer Value Charting, a visual tool that helps teams balance strategy and agility.

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Show notes

• Sussna Associates
• Designing Delivery: Rethinking IT in the Digital Service Economy by Jeff Sussna
• The Informed Life episode 15: Jeff Sussna on Cybernetics
•  Customer Value Charting: A Visual Tool for Customer-Centered Discovery & Delivery by Jeff Sussna
• Software as a service
• Salesforce
• Slack’s new DM feature can be used to send abuse and harassment with just an invite (The Verge)
• Promise theory
• Mark Burgess
• Wardley map
• Impact mapping
•  User Story mapping
• ServiceNow
• JIRA