“Remember, we have our paychecks because we serve our members.” - Jill Mahany

Thank you for tuning in to episode 125 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider to the credit union industry. CUES is happy to announce the return of its popular online certification programs from Cornell University. Get access to Ivy-League executive education without leaving your office. Learn more at cues.org/cornell.

My guest on today's show is Jill Mahany, President & CEO at Santa Ana Federal Credit Union. In this episode, we discuss staying relevant as a small credit union, making the space for strategic thinking, and collaborating with other credit unions. Jill talks about leadership and retaining talent, both of which are particularly crucial for the credit union industry in today’s landscape. She also shares the need for bilingual staff at her credit union to better serve the Hispanic community.

Jill’s credit union journey started in 1986, and she shares her gratitude at being a part of such a wonderful industry. She talks about navigating from role to role within the same credit union. Hear Jill explain how her effort and attention to the team helped her move from accounting to interim CEO to the permanent CEO. Putting people first became a top priority for Jill as a leader.

Jill and I chat about how her team relies on their networks and bigger credit union neighbors for collaboration and support. Jill believes in surrounding herself with smarter people, and in making the space to think strategically instead of getting stuck in the weeds. Listen to Jill uncover decades of insight as a credit union leader, the person she thinks of when she hears the word success, and her favorite album of all time. Enjoy my conversation with Jill Mahany!

Find the full show notes on cuinsight.com.

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Jill:
Jill Mahany, President & CEO at Santa Ana Federal Credit Union
[email protected]
https://safcu.org
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