Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Jill Raff on the Power of Employee Investment


Listen Later

Send us a text

Can a great customer experience truly begin with how you treat your employees? In this fascinating episode of Give an Ovation, we host Jill Raff, the dynamic Founder and CEO of the Jill Raff Group, who makes a compelling case for her EX2CX® approach, for which she is an advisor. Drawing from her extensive background and personal history in the industry, Jill shows us why investing in your employees is the secret sauce to exceptional customer service. She uncovers the pitfalls of "warm body hiring" and task training while advocating for a deeper education on company values, vision, and mission.

Thanks, Jill!

...more
View all episodesView all episodes
Download on the App Store

Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesBy Ovation

  • 5
  • 5
  • 5
  • 5
  • 5

5

10 ratings


More shows like Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

View all
QSR Uncut by QSR magazine

QSR Uncut

42 Listeners

RESTAURANT STRATEGY by Chip Klose

RESTAURANT STRATEGY

157 Listeners

Extra Serving: A restaurant industry podcast by Nation's Restaurant News

Extra Serving: A restaurant industry podcast

28 Listeners

Restaurant Daily by Restaurant Business Online

Restaurant Daily

18 Listeners

Take-Away with Sam Oches by Nation's Restaurant News

Take-Away with Sam Oches

16 Listeners