Jim Farnsworth is a legend in the world of CX. Based in Denver, he is EVP and GM at SYKES, heading up their SykesHOME virtual contact centre solution.

Jim has been a senior executive at several of the most important global CX specialists and he even built in own company in this business - and sold it.

In this interview we focused on contact centres with agents working from home.

https://www.linkedin.com/in/jifarnsworth/

https://www.sykes.com/