Thirty-years ago, Jim Kouzes and his collaborator Barry Posner wrote The Leadership Challenge – a book that has sold 2.5 million copies and is taught in universities and management classes around the world. As the author of five other best-selling leadership books, a consultant and a Fellow of Leadership at the Leavey Business School at Santa Clara University, Kouzes was one of the earliest people to urge managers to purposefully affect employees’ hearts. Listen in as he shares his uncommon management wisdom, and explains why caring about the human needs in workers is the most enlightened way of driving sustainably great performance.