Scaling a contact center shouldn’t feel like chaos. Yet, too many companies struggle with outdated tech, high agent turnover, and skyrocketing costs as they grow. Sound familiar?

In this episode, Max Clark and Jim Tennant, Regional VP at Talkdesk, break down how businesses can scale smart, not hard. From cloud-driven agility to AI-powered automation, Jim shares Talkdesk’s blueprint for building a resilient, high-performing contact center that doesn’t buckle under pressure.

If you’re tired of chasing quick fixes and want a real growth strategy, this episode is a must-listen. Hit play and future-proof your contact center today!