“I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not. Customer loyalty comes from consistent experience. They learn to count on you. When you screw it up, you fire your customers.” - Jimmy John Liautaud, Founder, Chairman and Majority Owner, Jimmy John's Gourmet Sandwiches

This week on Franchise Today the one and only Jimmy John Liautaud, Founder, Chairman and Majority Owner of Jimmy John's Gourmet Sandwiches is in the house sharing his experience with co-hosts Stan Friedman and Paul Segreto. Jimmy John discusses his leap into the restaurant business at an early age to building a prominent brand that may be known as much for customer service as it is for great tasting sandwiches. On the personal side, Jimmy John provides some insight and perspective on giving back.

Franchise Today airs LIVE Wednesdays at 11AM CT / 12PM ET with on-demand access on iTunes, and is sponsored by FRM Solutions and Franchise Foundry.