The COVID-19 pandemic had profound implications on the labour market and job quality in Europe, with some workers, particularly those providing frontline services, continuing to work from the workplace under heavy restrictions, while others worked from home also in radically different environments from which they were accustomed. Eurofound has been closely monitoring working conditions in Europe for over 30 years via the European Working Conditions Survey; in 2021, the Agency conducted the European Working Conditions Telephone Survey (EWCTS), providing a detailed picture of the working lives of Europeans at an exceptional time. In this episode of Eurofound Talks, Eurofound Head of Unit for Working Life Barbara Gerstenberger discusses what the EWCTS reveals about job quality, the implications of poor-quality jobs on well-being and broader society, and what policymakers can do to improve the working lives of people in Europe.