Job Shadowing HE

Greg Sheridan is Senior Registry Digital Manager at the University of the West of Scotland. In this episode, Greg shares his experience of the cyber attack on his institution in July 2023. He explores both the rapid and longer-term change that he needed to progress to build back better the student record system, and how that process was as much about people, mindsets and decision-making, as it was about the system.

This podcast mini-series is kindly sponsored by Ellucian. Ellucian combines higher education expertise, focused innovation and deep partnership to help institutions navigate transformation. Unlock success with the complete, integrated Ellucian SaaSPlatform connecting people, processes and applications across your institution.

Louise Savage is Head of School Operations in the School of Education at the University of Nottingham. In this episode, Louise talks about her experience of engaging with change from a school perspective including in her roles as both a stakeholder and a leader. She explores navigating that often delicate balance of local and institutional needs, discusses how effective consultation, engagement and networks can create better outcomes and delves into why retaining the art of conversation is so important.

This podcast mini-series is kindly sponsored by Ellucian. Ellucian combines higher education expertise, focused innovation and deep partnership to help institutions navigate transformation. Unlock success with the complete, integrated Ellucian SaaSPlatform connecting people, processes and applications across your institution.

Helen Langley is Project Manager in the Change Support Unit at City, University of London. In this episode, Helen provides an overview of the projects she has and is managing at City to enhance the student experience. She also shares more about how she got into project management, offers insight into the project framework used by City and reflects upon the downs and ups of being a project manager in a fast-paced and changing environment. 

This podcast mini-series is kindly sponsored by Ellucian. Ellucian combines higher education expertise, focused innovation and deep partnership to help institutions navigate transformation. Unlock success with the complete, integrated Ellucian SaaSPlatform connecting people, processes and applications across your institution.

Ben Rogers is Director of Registry Services at Cardiff Metropolitan University and is also Chair of the UK's Academic Registrars Council. In this episode, Ben talks about being the co-sponsor of an institution-wide change project at Cardiff Met to review student journey processes from enrolment through to graduation and the implementation of a new student records system. He shares background to the project, its costs and benefits and the approach to getting buy-in. He also delves into supporting colleagues through change, including his approach to communication and engagement as well as supporting himself through the more challenging moments of change. 

This podcast mini-series is kindly sponsored by Ellucian. Ellucian combines higher education expertise, focused innovation and deep partnership to help institutions navigate transformation. Unlock success with the complete, integrated Ellucian SaaSPlatform connecting people, processes and applications across your institution.

Professor Mairi Watson is Deputy Vice-Chancellor at the University of Hertfordshire, prior to which she was Pro Vice-Chancellor for Education and Student Experience. In this episode, Mairi offers a senior leadership perspective of leading change, the importance of ambition, the scope for taking risks and being brave, and why supporting colleagues' readiness for change is such a vital part of leading change well. 

This podcast mini-series is kindly sponsored by Ellucian. Ellucian combines higher education expertise, focused innovation and deep partnership to help institutions navigate transformation. Unlock success with the complete, integrated Ellucian SaaSPlatform connecting people, processes and applications across your institution.

Rachel Reeds is Senior Admissions Manager at Anglia Ruskin University. In this episode, Rachel talks about about the twists and turns of her career path, discusses the lynchpin role admissions professionals play in supporting students' HE journeys, shares her views on authentic leadership and provides insight into what she's gained from studying on the PG Certificate in HE Administration Management and Leadership run by AHEP.

Rachel also tells more about the book that she has written to support HE professionals, due to be published in the coming months. 

Kerry Matthews is Chief Student Officer at the University of Surrey, and holds strategic leadership responsibility for the seamless student journey.  In this episode, Kerry shares insight into her role and career path to date, talks about her approach to leading cultural aspects of change, delves into what it's like to be a member of a University Executive Board and reflects upon why it's important to never forget why you do the job you do. 

Rebecca O'Hare is Deputy Director of Residential Services at the University of Leeds. In this episode, Rebecca shares more about how student accommodation is a central part of the student experience, talks about her career path in different types of student accommodation jobs and highlights the role she took in response to the national Living Black at University report, commissioned by Unite Students and carried out by Halpin Partnership. Rebecca also discusses how her background in fine art influences her approach at work, and how social media has supported her professional presence and development. 

This episode is kindly sponsored by JSS Search, a boutique recruitment agency prioritising and cultivating long-term relationships grounded in sector understanding and a diversity of needs. Their Higher Education team, comprising expert consultants in professional services areas such as student operations, change and transformation, finance, procurement, and HR, is committed to providing UK-wide support. This includes executive search, contingent recruitment or interim solutions. JSS actively supports sector development through networking events and webinars. Emphasising EDI and Social Mobility, they extend their impact beyond recruitment, making a positive contribution to the Higher Education community.