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Joe Murphy Reveals How Checkpoint EHR Keeps Practices Profitable and Patient-Focused
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy sits down with Joe Murphy, the CEO and Co-founder of Checkpoint EHR. Joe shares his unique journey from the high-paced world of telecommunications to the mission-driven sphere of behavioral health technology, focusing on Checkpoint's core value: "Simply, period".
Joe discusses how Checkpoint is working to move EHR systems into the background by eliminating "the tool that everybody hates" and making the process so subtle and simple that providers don't have to think about it. The conversation dives deep into the strategic use of technology to solve the biggest friction points for practices, including "hands-free billing" , the importance of intuitive design, and how customization reduces noise and error opportunities.
Crucially, Joe provides a forward-looking perspective on the rapid pace of change in the healthcare technology landscape. He explains how Checkpoint is becoming an "AI first focused company" , the incredible productivity gains AI offers (including tenfold increases for developers) , and the critical need to treat AI as a thought partner, not a thought leader, to avoid the risk of "hallucination". Finally, Joe details Checkpoint's unwavering commitment to HIPAA compliance, why US-based data centers are non-negotiable, and his advice to practice owners: don't be afraid to "fail forward".
KEYWORDS
Private Practice, Revenue Cycle Management, EHR, Electronic Health Records, AI in Healthcare, Medical Billing, Behavioral Health, Checkpoint EHR, Hands Free Billing, Credentialing, HIPAA
TAKEAWAYS
The Mission Moment: Joe's shift from the revenue-focused world of telecom to healthcare was driven by the desire to "make a difference in everybody's community" by helping clinicians address the mental health crisis. Checkpoint EHR's core mission is to "help those who help others".
The EHR that Fades into the Background: Checkpoint's goal is to be so subtle and simple that a provider doesn't have to think about it. They work to reduce the number of choices a user makes to narrow down opportunities for mistakes, which helps reduce claim denials.
Hands-Free Billing is Key to Cash Flow: Checkpoint emphasizes "hands-free billing" where first-time submissions are automatic and quickly go out the door. This frees up billing staff to spend time on more critical issues like denials or rejections, which is where money is truly on the table.
Usage-Based Pricing Reduces Burden: Checkpoint's model compensates the company only when the practice gets paid. This means costs flex with a practice's revenue (e.g., lower cost during seasonal slowdowns) and eliminates extra charges for claim resubmissions.
AI as a "Serious Player": Joe sees AI as the next major leap forward in technology, similar to the internet's impact. Checkpoint is an "AI first focused company" and has seen productivity increase tenfold on its development team since integrating AI tools.
AI Must Be a Thought Partner: When using AI, providers must stay in control and treat it as a thought partner, not a thought leader. This is critical to combat "hallucination," a phenomenon where AI is designed to always give a convincing response, even if it has to make up the answer.
Data Security is Non-Negotiable: Checkpoint ensures patient data protection by requiring all platforms to be HIPAA compliant, maintaining high access controls, using US-based HIPAA-compliant data centers, and avoiding offshoring data.
The Importance of Clinician-Trained AI: Checkpoint's AI-assisted notes are trained by licensed professionals, ensuring responses are reliable and clinically sound, rather than being trained by user data or making responses based on the "popularity of what other users are doing".
Advice to Practice Owners: Fail Forward: Joe's advice is to partner with your EHR vendor, treat them as a partner and not an adversary. Most importantly: "If you're not failing, you're not trying hard enough". Don't be afraid to "fail forward" by learning from mistakes and empowering your team to own their decisions.
CHAPTERS
00:00 Introduction: Joe’s Journey into Health Tech
05:45 A Lifetime of Innovation: Lessons Across Tech Revolutions
07:10 Signal Over Noise: A Different Approach to EHRs
09:52 Automation That Pays: How Checkpoint EHR Boosts Cash Flow
14:26 Eliminating Hidden Fees: A Different EHR Pricing Model
16:42 Simplifying the Patient Experience in EHRs
18:59 How AI is Reshaping Patient and Provider Experiences
27:15 Protecting Patient Data While Innovating with AI
31:00 The Importance of U.S.-Based Data Centers
32:44 Simple Strategies to Learn AI
34:27 A Roadmap for New Tech in Practices
36:44 Checkpoint's Role in Patient Care Ecosystem
38:38 Navigating Policy Shifts: Staying Resilient Amid Change
42:53 Conclusion: Advice for Practice Owners
RESOURCES
Today Sponsors: Blueprint
Learn More About The Claim Game: Visit practicesol.com/podcast
The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub.
Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog.
Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance.
Get full access to The Claim Game at jeremyzug.substack.com/subscribe
View all episodes
By Jeremy and Kathryn ZugEPISODE SUMMARY
In this episode of The Claim Game, Jeremy sits down with Joe Murphy, the CEO and Co-founder of Checkpoint EHR. Joe shares his unique journey from the high-paced world of telecommunications to the mission-driven sphere of behavioral health technology, focusing on Checkpoint's core value: "Simply, period".
Joe discusses how Checkpoint is working to move EHR systems into the background by eliminating "the tool that everybody hates" and making the process so subtle and simple that providers don't have to think about it. The conversation dives deep into the strategic use of technology to solve the biggest friction points for practices, including "hands-free billing" , the importance of intuitive design, and how customization reduces noise and error opportunities.
Crucially, Joe provides a forward-looking perspective on the rapid pace of change in the healthcare technology landscape. He explains how Checkpoint is becoming an "AI first focused company" , the incredible productivity gains AI offers (including tenfold increases for developers) , and the critical need to treat AI as a thought partner, not a thought leader, to avoid the risk of "hallucination". Finally, Joe details Checkpoint's unwavering commitment to HIPAA compliance, why US-based data centers are non-negotiable, and his advice to practice owners: don't be afraid to "fail forward".
KEYWORDS
Private Practice, Revenue Cycle Management, EHR, Electronic Health Records, AI in Healthcare, Medical Billing, Behavioral Health, Checkpoint EHR, Hands Free Billing, Credentialing, HIPAA
TAKEAWAYS
The Mission Moment: Joe's shift from the revenue-focused world of telecom to healthcare was driven by the desire to "make a difference in everybody's community" by helping clinicians address the mental health crisis. Checkpoint EHR's core mission is to "help those who help others".
The EHR that Fades into the Background: Checkpoint's goal is to be so subtle and simple that a provider doesn't have to think about it. They work to reduce the number of choices a user makes to narrow down opportunities for mistakes, which helps reduce claim denials.
Hands-Free Billing is Key to Cash Flow: Checkpoint emphasizes "hands-free billing" where first-time submissions are automatic and quickly go out the door. This frees up billing staff to spend time on more critical issues like denials or rejections, which is where money is truly on the table.
Usage-Based Pricing Reduces Burden: Checkpoint's model compensates the company only when the practice gets paid. This means costs flex with a practice's revenue (e.g., lower cost during seasonal slowdowns) and eliminates extra charges for claim resubmissions.
AI as a "Serious Player": Joe sees AI as the next major leap forward in technology, similar to the internet's impact. Checkpoint is an "AI first focused company" and has seen productivity increase tenfold on its development team since integrating AI tools.
AI Must Be a Thought Partner: When using AI, providers must stay in control and treat it as a thought partner, not a thought leader. This is critical to combat "hallucination," a phenomenon where AI is designed to always give a convincing response, even if it has to make up the answer.
Data Security is Non-Negotiable: Checkpoint ensures patient data protection by requiring all platforms to be HIPAA compliant, maintaining high access controls, using US-based HIPAA-compliant data centers, and avoiding offshoring data.
The Importance of Clinician-Trained AI: Checkpoint's AI-assisted notes are trained by licensed professionals, ensuring responses are reliable and clinically sound, rather than being trained by user data or making responses based on the "popularity of what other users are doing".
Advice to Practice Owners: Fail Forward: Joe's advice is to partner with your EHR vendor, treat them as a partner and not an adversary. Most importantly: "If you're not failing, you're not trying hard enough". Don't be afraid to "fail forward" by learning from mistakes and empowering your team to own their decisions.
CHAPTERS
00:00 Introduction: Joe’s Journey into Health Tech
05:45 A Lifetime of Innovation: Lessons Across Tech Revolutions
07:10 Signal Over Noise: A Different Approach to EHRs
09:52 Automation That Pays: How Checkpoint EHR Boosts Cash Flow
14:26 Eliminating Hidden Fees: A Different EHR Pricing Model
16:42 Simplifying the Patient Experience in EHRs
18:59 How AI is Reshaping Patient and Provider Experiences
27:15 Protecting Patient Data While Innovating with AI
31:00 The Importance of U.S.-Based Data Centers
32:44 Simple Strategies to Learn AI
34:27 A Roadmap for New Tech in Practices
36:44 Checkpoint's Role in Patient Care Ecosystem
38:38 Navigating Policy Shifts: Staying Resilient Amid Change
42:53 Conclusion: Advice for Practice Owners
RESOURCES
Today Sponsors: Blueprint
Learn More About The Claim Game: Visit practicesol.com/podcast
The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub.
Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog.
Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance.
Get full access to The Claim Game at jeremyzug.substack.com/subscribe