Joburg’s broken billing system is more than a nuisance - it’s a nightmare. Residents are being slapped with sky-high, error-riddled accounts, some running into millions, while others see their services cut off illegally, even against court orders. Judges are losing patience as case after case hits the courts. At a recent Johannesburg Crisis Alliance summit, the numbers told the story: revenue collection sits at just 82%, far short of Treasury’s 95% benchmark – raising questions on whether ordinary citizens are paying the price. Phemelo explores the issue with Johannesburg Crisis Alliance’s Phumla Williams, and the City of Joburg’s Malope Ramagaga. Kayafm