In this episode, Greg sits down with longtime colleague John Forrest to talk about what really matters in technical customer support. Drawing on years of experience across startups and enterprise software, they explore trust, customer relationships, AI, vector databases, agentic memory, and why human judgment still matters even in an AI-driven world.

In this episode, Greg sits down with longtime colleague John Forrest to talk about what really matters in technical customer support. Drawing on years of experience across startups and enterprise software, they explore trust, customer relationships, AI, vector databases, agentic memory, and why human judgment still matters even in an AI-driven world.

John Forrest - Firefighting, Trust, and the Future of AI Support

DataDay with Greg Michaelson is a podcast about the real lives of people who work with data and AI every day. Not the polished conference-talk version, but the messy, clever, practical, human side of analytics work. Each episode sits down with someone who’s in the trenches building models, shipping dashboards, wrangling pipelines, or experimenting with agentic AI to get actual work done.Host Greg Michaelson digs into how these practitioners think, how they solve problems, and the quirks that make each of them unique. Learn about the shortcuts they swear by, the habits they can’t break, the tools they love, the ones they avoid, and the weird constraints that shape their day-to-day.You’ll hear stories about debugging agents at 2AM, designing workflows that survive contact with real users, navigating organizational chaos, and figuring out how to stay curious while the field changes under your feet. It’s a practical, grounded conversation about doing data and AI work in the real world, one day at a time.

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Technology

DataDay with Greg Michaelson is a podcast about the real lives of people who work with data and AI every day. Not the polished conference-talk version, but the messy, clever, practical, human side of analytics work. Each episode sits down with someone who’s in the trenches building models, shipping dashboards, wrangling pipelines, or experimenting with agentic AI to get actual work done. Host Greg Michaelson digs into how these practitioners think, how they solve problems, and the quirks that make each of them unique. Learn about the shortcuts they swear by, the habits they can’t break, the tools they love, the ones they avoid, and the weird constraints that shape their day-to-day. You’ll hear stories about debugging agents at 2AM, designing workflows that survive contact with real users, navigating organizational chaos, and figuring out how to stay curious while the field changes under your feet. It’s a practical, grounded conversation about doing data and AI work in the real world, one day at a time.

DataDay with Greg Michaelson&nbsp;is a podcast about the real lives of people who work with data and AI every day. Not the polished conference-talk version, but the messy, clever, practical, human side of analytics work. Each episode sits down with someone who’s in the trenches building models, shipping dashboards, wrangling pipelines, or experimenting with agentic AI to get actual work done.Host Greg Michaelson digs into how these practitioners think, how they solve problems, and the quirks that make each of them unique. Learn about the shortcuts they swear by, the habits they can’t break, the tools they love, the ones they avoid, and the weird constraints that shape their day-to-day.You’ll hear stories about debugging agents at 2AM, designing workflows that survive contact with real users, navigating organizational chaos, and figuring out how to stay curious while the field changes under your feet. It’s a practical, grounded conversation about doing data and AI work in the real world, one day at a time.

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John Forrest - Firefighting, Trust, and the Future of AI Support

John Forrest - Firefighting, Trust, and the Future of AI Support