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John Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keeping guest experience front and center. With over 60 locations and a strong partnership with Equinox, Earthbar focuses on energy, consistency, and culture to make every visit the best part of a guest’s day.

Zack and John discuss:

• How Earthbar grew from supplements to smoothies to 60+ stores
• Why “energy” is a core value for team members
• Using real-time feedback to recover service instantly
• Why happy guests are the brand’s best marketers
• How AI serves as a trusted advisor for growth

Thanks, John!

Links:
https://www.linkedin.com/in/jlaun/
https://www.linkedin.com/search/results/all/?keywords=Earthbar&sid=UbS
https://earthbar.com/