"Deal decisively with mediocrity." - John Spence 

Welcome to episode 24 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is John Spence is a consultant and coach to organizations all over the world. He works with startups and businesses in the Fortune 10. He’s been named as one of the top 50 leaders to watch by the American Management Association. He is committed to making the complex, Awesomely Simple. 

John and I discuss the importance of communication in all areas of life, but especially in business. John also walks us through the 5-steps to creating a culture of accountability. Communication is nothing if there is no accountability. In brief, clarity, managing expectations, agreement, track and post, coach, mentor, train, support, and celebrating success all lead to strong communication and strong, capable teams. 

Bonus! John reveals his four moments of truth: they are different for every organization. We discuss the food service industry. The food is amazing, the prices are reasonable, but the bathroom is disgusting, what’s the first thing that comes to mind? You look at a financial institution, your customers want it done right, it should be easy, they want to be treated well, and the whole thing should be easy!

Listen today to learn how communication and accountability are the keystones to success in any business but especially in credit unions and banking. Deal decisively with mediocrity and you will inspire excellence.

View the full show notes here.

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How to find John:
John Spence
Consultant and coach to startups and the Fortune 10.
[email protected]
www.johnspence.com
Twitter | LinkedIn |Instagram | Facebook | YouTube

In This Episode:
[00:06] - Welcome back to the show! Randy introduces John Spence this episode’s guest
[02:45] - Communication - the lynchpin of John’s beliefs in business and life. 
[03:29] - 3 words to define communication: open, honest, and robust!
[04:10] - Single most important thing that people look for in a leader - They ask great questions!
[05:08] - Life Hack - If what you’re about to say won’t add any value to the conversation, don’t say it. 
[06:35] - The biggest problem with companies is a lack of accountability and execution
[07:47] - Just because you can measure something, doesn’t mean you should!
[08:32] - “Ambiguity breeds mediocrity.” one of John’s favorite quotes!
[11:11] - How do you hold people accountable in your organization? 
[11:46] - 5-Steps to Creating a Culture of Accountability
[16:25] - John shares his four moments of truth.
[17:50] - John shares his path to his current success and breaking&