In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.

Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.

A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.

Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.

Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?

Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective conversations.

Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples

Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.

Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter form: CARE

Further discussion of a tool to help communicate with someone with whom you disagree