Increasing market complexity and customer sophistication, as well as expansion into high-growth markets, are driving the need for matrix organisations. But it can be challenging to navigate an organisation with multiple reporting lines, which can sometimes lead to misaligned priorities.

Matt Chapman, CEO of The Chapman Consulting Group discusses how to unravel the complexity of the matrix organisation and keep the customer at the centre with Stella Strazdas, Worldwide VP of HR for Medical Devices & Diagnostics at Johnson & Johnson.