“Let’s give everybody an opportunity.” - Jon Hernandez

Thank you for tuning in to episode 124 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider to the credit union industry. CUES is happy to announce the return of its popular online certification programs from Cornell University. Get access to Ivy-League executive education without leaving your office. Learn more at cues.org/cornell.

My guest on today's show is Jon Hernandez, President & CEO at CalCom, Mattel, and Nikkei & Mabuhay credit unions. In this episode, we discuss ideas around collaboration, strategy execution, complementary niche markets, and developing professional talent and teams. Originally, a teenage Jon set his eyes on being a stockbroker, but he entered the credit union space after he met a chairman of a credit union. Now, Jon is leading multiple credit union teams while taking care of communities that have unique service needs.

Identifying and retaining good talent is a skill on its own. Jon is known by his peers for developing great talent within his teams that become strong contributors to the credit union space as a whole. In this episode, he explains his professional development style, and what he pays attention to when interacting with new talent. Much of his approach relies on a gut feeling, but challenging people and responding to their development as an individual are also an important part of the process.

Jon believes credit unions can truly move forward if their teams don’t get distracted by what’s impossible. In our discussion, Jon takes time to share the details of a special credit union project. Jon explains why focus groups played a crucial role in his work segmenting membership type. By helping board members understand how their actions benefit the communities they represent, everyone has an opportunity to receive the best credit union services. Enjoy my conversation with Jon Hernandez!

Find the full show notes on cuinsight.com.

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Jon:
Jon Hernandez, President & CEO at CalCom, Mattel, Nikkei & Mabuhay CUs
[email protected]
https://www.calcomcu.org/
https://www.mattelfcu.org/
https://www.nikkeicu.org/
https://www.nikkeicu.org/about-mabuhay
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