Charlotte is a London-based technical journalist. A self described media junkie, she writes about Apple—and now for the Mac Observer as well. She has also written for City A.M. (London’s daily business tabloid,) Computer Business Review, and the Independent on Sunday. Her new book is: Not Buying It.

In this special edition of BGM, Charlotte chats about her reactions to Apple’s September 10 iPhone event. She noted how Apple is in a new balancing act, promoting hardware to sell services—and vice versa. Charlotte told me about how pleased she is with the new iPad and plans to buy one. Then we took a closer look at the value proposition comparing the iPhone Xr to the iPhone 11. Charlotte also filled us in on her experience watching the event in the Apple London flagship store.