I'm seeing these articles all over the place about how large, small, and midsize companies are bringing in etiquette experts to teach younger employees how to communicate. Let's be honest: I'm a baby boomer, so I'm a talking generation, and Gen Z is a texting generation. Some of the basic soft skills that you need to be successful in life are not being taught in colleges. Sometimes the parents are not teaching these things, and so that's when you bring in a guest like my next guest, Julie Jones. She's with Today's Professionals Consulting & Development.