Shawn Young, a 3PL operations manager, kicks off the four-episode Boss of Chaos mini-series. In the series, we learn from professionals in the logistics, healthcare, law and education industries about leading effectively through a crisis situation. Pandemics do not happen often, but there are always crisis periods to manage, whether global or local. In Shawn's words, it was like "rearranging life at the flip of a switch." Find out how he used transparency, the skills of this team, and coaching to navigate his team through the chaos of the pandemic crisis.