This episode features Steve Heuerman who is a District Manager for Kava Restaurants, LLC (a Tim Horton's franchisee) in Toledo, Ohio. I had the pleasure of first meeting in 2004 when I hired him to be a Field Training Manager for Checkers Drive In Restaurants. We'll hear about some of the lessons he has learned since then. as well as how he has evolved over time in his roles in restaurant training and operations.

Truly one of the BEST trainers that I have EV ER had the pleasure of working with. Enjoy...