This episode features Paul Warren who is Director of Operations for IB Corporation, a franchisee of Checkers Drive-In Restaurants and Rally's Hamburgers. He currently oversees the operations for over 20 restaurants in Michigan and Florida.
I first met Paul in 2003 when he was hired as a Franchise Operations Director for Checkers overseeing 250 Checkers and Rally's with 4 Franchise Business Consultants (FBCs) reporting to him. He then moved into the role of Senior Director of Franchise Operations overseeing 500+ franchise locations with 8 FBCs.
He left Checkers in 2016 to become the Chief Operating Officer for Halo Burger, a legacy burger concept based in Michigan. Last year, Paul returned to Checkers and Rally's in his current role with one of the very first ever Rally's franchisees, Alan and Tracy Balen.
Paul is a great operator who has always had people and training in total focus. I hope you enjoy listening as much as I did speaking to him...