171: New report just dropped! But, it's a little bit all over the place.

⏱️ Timestamps:

00:00:00 - Intro

00:01:17 - 2025 confidence index

00:02:34 - Resources vs. outcomes for CS teams

00:04:40 - Why CS struggles to prove ROI

00:06:32 - Personas, privilege, and disconnection

00:07:26 - Defining success through a shared lens

00:08:53 - Renewals: workload vs. customer value

00:12:31 - Churn lessons from a CEO’s perspective

00:14:31 - The path forward: pick one direction

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

🗞️ Find the report here:

https://www.vitally.io/resources/vital-insights-02

Mentioned in this episode:

Matik

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