In this episode, I spoke with Gael Cochrane who works at Community Justice Scotland as a Learning, development and innovation Lead. She explained what it means to have a trauma-informed practice involving issues such as safety; choice; collaboration; empowerment and trust. She also said why this is needed; how someone working in the criminal justice system or in any mediation can realize that someone has trauma; and the relationship between trauma, criminal behavior and shame. These can also help those working in any people facing capacity to handle situations humanely.