Kathy Schueler is an independent adjuster that has been part of the Royal Adjusting team since December 2018. In her first month, she only had one claim to work on. Today, she delivers over ten claims a week, and processing claims for Royal Adjusting isn’t even what makes up the majority of her day. Despite that, Kathy says she prioritizes claims for our team because we’re the only company that offers an incentive-based pay program for adjusters. Before joining Royal, Kathy worked as a Project Manager and Senior Estimator for Premier Restorations, a company that helps people repair homes damaged by natural disasters.

 

Kathy joins me today to share why she left a career in restorations for a career in insurance adjusting. She describes what it’s like to work with Royal Adjusting and how the incentive-based pay program helps her manager her work priorities. She explains how her claim tracking system works and her review of the RCS setup we use. She discusses the importance of documenting everything and making sure you track emails and calls carefully. Kathy also shares the tools she always brings with her when working on an insurance claim.

 

 

 

“The bonus incentive program helps me prioritize my claims pretty easily when I get back to the office.” - Kathy Schueler

 

 

 

This week on Adjuster Talk:

 

• What it's like to work with Royal Adjusting compared to other companies.
• What the incentive-based pay program is and how it helps Kathy prioritize claims.
• How Kathy became part of the adjusting industry and her prior career trajectory.
• Managing her work and how Kathy deals with the frustrations of the job.
• What Kathy does when the work becomes too overwhelming.
• Kathy’s claim tracking system and how it works.
• Kathy’s thoughts on the RCS and how it can be improved.
• The role of the claims manager in claims documentation.
• The tools Kathy always brings when she's working on claims.

 

 

Resources Mentioned:

 

• Geomni
• EagleView

 

Connect with Kathy Schueler:

• LinkedIn

 

 

 

 

Connect. Share. Inspire.

 

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

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