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Katie Stabler: 2022 CX Trends | The Art of Customer Service #26 [ENG]
Katie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.
In this episode, you’ll learn...
• the top 4 CX trends for 2022
• why customer experience is more impactful in some industries than others, but not less important
• how to keep a small business CX mentality while scaling
• why time is the new gold in our “Netflix world”
👉 „The Art of Customer Service” is a podcast from digital kompakt: You’re being connected... Hello, how can we help you? For top notch customer service, please click the play button of „The Art of Customer Service”. From then on just follow the instructions of Erik Pfannmöller and his guests. They’ll instruct you in practice, tools and techniques concerning the topic of customer service. For further questions, please resort to the numerous shows in the digital kompakt universe.
__________________________
||||| PEOPLE |||||
🗣 Moderation: Erik Pfannmöller, AI-expert and founder of chatbot-company Solvemate – https://www.linkedin.com/in/erikpfannmoeller/
👤 Guest: Katie Stabler: CCXP, Epic Customer Experience for Industry Disruptors –
https://uk.linkedin.com/in/katie-stabler-ccxp
__________________________
||||| SPONSORS |||||
🔥 Overview of all sponsors: www.digitalkompakt.de/sponsoren/
🎧 Our exclusive audio partner Bang & Olufsen❤️. Find out more about our audio specialist here: www.digitalkompakt.de/audiopartner
__________________________
||||| CHAPTERS |||||
from 00:00 | Introduction to the topic
from 09:08 | How CX could change after the pandemic
from 12:28 | How to create a better CX
from 16:38 | B2B & B2C CX
from 20:15 | Time is the new gold
from 24:59 | Standing out of the crowd
from 33:27 | Summary
__________________________
||||| US |||||
💛 More great things from us: https://linktr.ee/dkompakt
View all episodes
By Erik PfannmöllerKatie Stabler turned her deep passion for customer care into a profession: As a Certified Customer Experience Professional (CCXP), she founded her own consultancy “Cultivate” in 2020. In this episode, she discusses with Erik Pfannmöller the most important CX trends for 2022. They touch upon the CX differences between small businesses and large companies, between B2C and B2B as well as various industries, but in the end it all comes down to making CX a priority.
In this episode, you’ll learn...
• the top 4 CX trends for 2022
• why customer experience is more impactful in some industries than others, but not less important
• how to keep a small business CX mentality while scaling
• why time is the new gold in our “Netflix world”
👉 „The Art of Customer Service” is a podcast from digital kompakt: You’re being connected... Hello, how can we help you? For top notch customer service, please click the play button of „The Art of Customer Service”. From then on just follow the instructions of Erik Pfannmöller and his guests. They’ll instruct you in practice, tools and techniques concerning the topic of customer service. For further questions, please resort to the numerous shows in the digital kompakt universe.
__________________________
||||| PEOPLE |||||
🗣 Moderation: Erik Pfannmöller, AI-expert and founder of chatbot-company Solvemate – https://www.linkedin.com/in/erikpfannmoeller/
👤 Guest: Katie Stabler: CCXP, Epic Customer Experience for Industry Disruptors –
https://uk.linkedin.com/in/katie-stabler-ccxp
__________________________
||||| SPONSORS |||||
🔥 Overview of all sponsors: www.digitalkompakt.de/sponsoren/
🎧 Our exclusive audio partner Bang & Olufsen❤️. Find out more about our audio specialist here: www.digitalkompakt.de/audiopartner
__________________________
||||| CHAPTERS |||||
from 00:00 | Introduction to the topic
from 09:08 | How CX could change after the pandemic
from 12:28 | How to create a better CX
from 16:38 | B2B & B2C CX
from 20:15 | Time is the new gold
from 24:59 | Standing out of the crowd
from 33:27 | Summary
__________________________
||||| US |||||
💛 More great things from us: https://linktr.ee/dkompakt