客戶成功茶水間

從 2024Q2 開始，每個月會有1-2集，讓我們帶你探索全球客戶成功的創新與進展。從數據策略到用戶體驗革新，每月更新，隨時瞭解全球客戶成功的最新動態，激發你的專業視野。

文字版請見：https://goldenstar.pro/2024/04/22/cs-news-2/

Starting in 2024Q2, 1-2 episodes per month, let us take you on a journey to explore the innovations and progress of Customer Success around the world. From data strategy to user experience revamps, keep up to date with the latest in global customer success with monthly updates that will inspire your professional vision.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

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器材設備租借及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

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Hosting provided by SoundOn

在這集，我們將探討如何通過數位化策略和工具，從入門 onboarding 到進階客戶關係維護，創造更加個性化和有效的客戶關懷提醒，加強與客戶之間的連結。

In this episode, we'll explore how to create more personalized and effective customer care reminders to strengthen the connection with your customers through digital strategies and tools, from introductory onboarding to advanced customer relationship maintenance.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

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數位無限軟體股份有限公司 正在招募客戶成功經理，這是一家台灣的軟體公司，專注於為企業解決虛擬化、容器化、微服務、邊緣運算、混合雲管理、異質IT環境與人工智慧帶來的挑戰，是亞洲混合異質雲端管理平台的先驅者。詳細職缺內容，請上徵才網站瀏覽。

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備租借及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

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Hosting provided by SoundOn

這一集討論了客戶成功部門在當代企業中的戰略角色，包括如何有效整合公司產品知識與客戶需求，分析客戶成功團隊如何透過使用者反饋推動產品優化和業務創新，展示客戶成功部門對於促進企業成長和提升客戶滿意度所扮演的關鍵作用。

This episode discusses the strategic role of the customer success department in contemporary businesses, including how to effectively integrate company product knowledge with customer needs, analyzing how customer success teams drive product optimization and business innovation through user feedback, and demonstrating the critical role of the customer success department in fostering business growth and customer satisfaction.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

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葳騰科技在找面向歐美市場的客戶成功專員，這是一家以AI人工技術為核心的SaaS公司，專注為客戶提供優越的業務決策支援。職缺詳細內容，請上徵才網站瀏覽。

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備租借及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

從 2024Q2 開始，每個月會有一集，我們將帶你遨遊世界，從歐洲的創新模式到亞洲的科技應用，深入瞭解不同文化和市場背景下的客戶成功新聞。

文字版：https://goldenstar.pro/2024/04/20/cs-news-1/

Starting in 2024Q2, one episode per month, we'll take you on a journey around the world, from innovation models in Europe to tech applications in Asia, with insights into customer success news in different cultural and market contexts.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

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美國南加州大學，招募 Customer Success Manager, 對在大學裡面任職有興趣的朋友，請直接點選南加州大學網頁詳閱。

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備租借及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

你現在想找工作嗎？想轉換跑道嗎？

這一集是大合集！跟你分享『客戶成功』職涯發展、轉職建議，以及怎麼面試的實戰經驗。

Are you looking for a job now? Do you want to change tracks?

In this episode, we share with you the career development of Customer Success, advice on how to change jobs, and practical experience on how to conduct interviews.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3X

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

這幾集想針對客戶成功的職能聊聊，如果想要精進自己的技能，可以往哪些項目走，又要怎麼找到這些學習的資源。

這一集要跟你分享的精進項目：『數位行銷』。

In these episodes, I want to talk about the Customer Success function, what programs you can go towards if you want to refine your skills, and how to find these learning resources.

In this episode, we're going to share with you a refining program: "Digital Marketing".

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備租借及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

這幾集想針對客戶成功的職能聊聊，如果想要精進自己的技能，可以往哪些項目走，又要怎麼找到這些學習的資源。

這一集要跟你分享的精進項目：『使用者研究』。

In these episodes, I want to talk about the Customer Success function, what programs you can go towards if you want to refine your skills, and how to find these learning resources.

In this episode, we're going to share with you a refining program: "User Research".

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備租借及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

客戶成功這個概念從2000年代初開始興起，到了這幾年，這個角色變得越來越關鍵。它超越了傳統的銷售或客服，但是，什麼是客戶成功呢？就來聽這一集吧！

In this episode, we're going to talk about a few key points you need to know about moving into the customer success space.

The concept of customer success began to take off in the early 2000s, and in the intervening years, the role has become more and more critical. It goes beyond traditional sales or customer service, but what is customer success? Listen to this episode!

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

我們將以SaaS產業為例，介紹如何建立一個包含關鍵資訊的客戶需求紀錄系統，幫助你更好地理解客戶的需求，提升服務質量。無論你的企業是初創階段還是已經發展成熟，這一集的內容都值得一聽。

In this episode of the podcast, we'll dive into the nuts and bolts of effectively documenting customer needs. Whether you use a system or a cloud file to record, it's important to document every customer interaction, not only for team collaboration and handoffs, but also to make it easier to look back at the customer's history in the future.

Taking the SaaS industry as an example, we'll show you how to build a customer demand record system with key information to help you better understand your customers' needs and improve service quality. Whether your business is a startup or a mature organization, this episode is worth listening to.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

相關『客戶成功』職涯節目，還有下列各集唷～

EP2：客戶成功職涯發展攻略

EP13：【實務分享】實戰求職季！客戶成功部門面試 Q&A

EP14：【實務分享】考慮轉職嗎？實戰打造你的客戶成功職涯

In this podcast episode, we share what to look for when transitioning to customer success, as well as practical advice to help you make a smooth transition and avoid unnecessary missteps.

For the whole career journey, you can listen to the second episode of "Customer Success Career Development Tips".

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**如果覺得茶水間對你有一點點小幫助，歡迎抖內請我們喝杯手搖！繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> **https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8

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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您。

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn