Tim Holley has served as Head of Product for a number of leading consumer businesses including Etsy, SoulCycle, and now MyFitnessPal. In this conversation, he outlines how Etsy’s product org operationalizes their mantra to “keep commerce human”, designing for the two highly different but highly connected users of a marketplace, driving loyalty, and how shipping product as a public company looks different than earlier years. Interviewed by Runyon Partner Joseph Rizk.