<p>Michael Martin and Chris Zizza discuss how controlling your emotions when dealing with difficult customers/situations is a critical component of running a successful business.  </p>

Michael Martin and Chris Zizza discuss how controlling your emotions when dealing with difficult customers/situations is a critical component of running a successful business.

<p>Michael Martin and Chris Zizza discuss how controlling your emotions when dealing with difficult customers/situations is a critical component of running a successful business.&nbsp;&nbsp;</p>

Keeping it Cool & Managing Customer Satisfaction

The NWFA's "Real Answers" podcast series features NWFA President & CEO, Michael Martin and Chris Zizza, founder of C&R Flooring, Inc., and past Chairman of the Board of the NWFA.

Business

Marketing

Management

The NWFA's "Real Answers" podcast series features NWFA President &amp; CEO, Michael Martin and Chris Zizza, founder of C&amp;R Flooring, Inc., and past Chairman of the Board of the NWFA.

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Keeping it Cool & Managing Customer Satisfaction

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