Turnover is inevitable: facilities staff retire, contractors move on, and vendor teams rotate—but the systems that run modern buildings don’t come with a ‘how-it-works’ warranty. In this episode Alex Morgan interviews Michael Harrington and James Rogers about creating practical, owner-friendly knowledge continuity for building technology. We explore the real operational costs of lost context, what a minimal living handoff package looks like, and tradeoffs between centralized documentation and lightweight runbooks. Guests share short, actionable examples—from baselining critical workflows to packaging spare-parts lists and access expectations—that property teams can implement without heavy process overhead. Listeners will leave with a prioritized, low-friction playbook for preserving institutional memory across staff and contractor changes, plus one-page artifacts they can start building this week.