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Keeping Your Cool In Customer Service
This episode is for anyone who deals with challenging customers!
Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers.
Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops:
www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
View all episodes
By REAL Custom TrainingThis episode is for anyone who deals with challenging customers!
Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers.
Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops:
www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining