“You can’t manage what you can’t monitor.” - Keith Monson

Thank you for tuning in to episode 72 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

As credit unions grapple with the impact of COVID-19, navigating the complexities surrounding risk and compliance has been a perpetual sticking point for many executives. To learn more about some of the most pressing issues credit unions are facing and what we can expect to see in the future, I sat down with Keith Monson, Chief Risk Officer of CSI. Keith has a wealth of knowledge when it comes to rules and regulations, the Bank Secrecy Act, and scams. 

During the episode, Keith and I talk in depth about how credit unions are handling potential fraud issues, like members wearing masks into the branch; best practices for ensuring member security; and regulatory relief. We also chat about the significant increase in digital service usage due to COVID-19, and how credit unions will need to adjust their digital footprint to accommodate demand going forward.

Additionally, in the leadership and life hacks section, Keith and I spend some time talking about the collaborative leadership style he learned from his first mentor, his approach to decision making, and why he thinks it’s important to always be learning. Keith shares an important piece of advice he learned early in his career and how his mentors have helped guide him through his daily work. 

Of course, we finish up the episode with the rapid-fire questions, where we learn that Keith was once a basketball referee, one of his favorite albums is by Def Leppard, and who he thinks of when he hears the word success. This is a great episode that you don’t want to miss, especially when you hear Keith’s final thoughts for the listeners.

Find the full show notes on cuinsight.com

Subscribe on: Apple Podcasts, Spotify, Google Play, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Keith:
Keith Monson, Chief Risk Officer of CSI
[email protected]
www.csiweb.com
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