What does it really take to build a culture of continuous improvement that lasts?

In this episode, Keith sits down with Ken Snyder—Executive Director of the Shingo Institute—to unpack the leadership behaviors, cultural systems, and guiding principles that separate companies who talk about improvement from those who actually achieve it.

From Toyota’s legacy to modern AI integration, Ken shares hard-earned lessons from five decades of experience in global manufacturing, higher education, and enterprise excellence.

🔻 Why most CI efforts fail to sustain—and how to avoid idea killers

🔻 The three most important drivers of lasting results

🔻 What executives often overlook about culture, systems, and strategy

🔻 How to move from isolated success to enterprise-wide alignment

🔻 The surprising role of humility in high-performing organizations

Whether you're leading from the boardroom or the shop floor, this episode will challenge the way you think about improvement—and equip you to lead it better.

📚 Learn more about the Shingo Institute: https://shingo.org/

🔗 Connect with Ken on LinkedIn: https://www.linkedin.com/in/snyderken/

🎙 Hosted by Keith Norris - https://www.linkedin.com/in/keithnorris/

🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.