How do you build a continuous improvement system that works across industries, scales with growth, and actually changes how people think and act? In this episode, Keith Norris talks with Keshawn Cupid, CEO of Modern Kaizen. Drawing on his journey from the U.S. Navy to consulting across manufacturing, healthcare, food service, government contracting, and more, Keshawn shares why mindset comes before tools and how organizations can move from good intentions to real, repeatable results.

🔻 How mindset shifts unlock better problem solving, ownership, and engagement.

🔻 Why standard work is essential for consistency, learning, and sustainable improvement.

🔻 The difference between solving the current state and solving the gap.

🔻 Why over-motivated employees can unintentionally create risk without clear structure.

🔻 How CI managers act as translators between leadership goals and frontline execution.

🔻 Real-world examples of how chasing the wrong metric drives the wrong behavior.

🔻 Why Lean works in any industry where work is repeatable, from manufacturing to hospitals to food service.

🔻 How AI can turn complexity into clarity when paired with sound improvement thinking.

🔗 Connect with Keshawn Cupid on LinkedIn: https://www.linkedin.com/in/keshawn-cupid-2ba86855/

🔗 Learn more about Modern Kaizen: https://modernkaizen.com/

🔗 Learn more about KPI Fire: https://www.kpifire.com/

🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/

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